Medical Office Assistant

Credit Valley FHT; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A local healthcare provider in Mississauga is seeking a Medical Office Assistant to provide exceptional quality care to patients. Key responsibilities include greeting and registering patients, managing appointment bookings, and supporting healthcare professionals. The ideal candidate will have clerical experience and proficiency in the ACCURO EMR system. A positive attitude and effective communication skills are essential for this role.

Qualifications

• Proficiency in ACCURO EMR system is highly preferred.
• Previous related clerical experience in a physician practice/hospital setting.
• Ability to speak/read in French is considered an asset.

Responsibilities

• Greets and registers patients to the clinic in a professional friendly manner.
• Books appointments as required.
• Manages interactions proactively and deescalates challenging situations.

Skills

Effective communication interpersonal skills

Customer service skills

Ability to multi-task

Typing speed 60 wpm

Problem-solving skills

Education

High school graduate

Graduate of a Medical Secretarial Program

Tools

ACCURO EMR system

E-referral system

Job description

Overview

Credit Valley Family Health Team (CVFHT) is an Academic Family Health Team affiliated with Trillium Health Partners and the University of Toronto. It is an engaging inter-professional primary care team dedicated to continuous learning and excellence within primary care with a demonstrated track record of impactful quality improvement activities. It is a not for profit organization that receives funding from the Ministry of Health and Long Term Care and provides primary health care services to over 14,000 patients in Mississauga. The CVFHT also has a mandate to provide French language primary care services to the Francophone community.

Medical Office Assistant supports the professional staff and learners of the Credit Valley Family Health team and CVH Family Medicine Teaching Unit in providing exceptional quality care to all patients and their families.

Specific Duties or Responsibilities

• Greets and registers patients to the clinic in a professional friendly manner.
• Screens patients for infection and directs accordingly.
• Enters / checks all demographic, contact and health card information accurately electronically and does manual check when / if needed.
• Ensures all forms required are handed out, explained, completed and collected.
• Faxes, prints documents and labels when required.
• Answers and triages phone calls and direct them to other team members when required.
• Answers phones in a timely and courteous manner.
• Books appointments as required.
• Collects money and creates invoices.
• Cleans and organizes reception area and maintains waiting room.
• Manages interactions proactively and deescalates challenging situations.
• Takes care of assigned physicians; follow up on tasks such as patient recalls to clinic, diagnostic tests, typing letters, scanning, sending and tracking referrals and other relevant tasks.
• Ensures tasks assigned in EMR are completed in a timely fashion.
• Sorts and distributes mail.
• Ensures all billing sheets are handed in on time.
• Troubleshoots minor IT issues or alerts IT department / consultant as needed.
• Supports FHT activities such as notes at meeting, statistical collection as needed
• Participates in continuous quality improvement efforts including projects and tests of change.
• Support Site A or Site B operations as needed.
• Other tasks as assigned.
• High school graduate
• Graduate of a Medical Secretarial Program and/or related office administration course is an asset
• Previous related clerical experience in a physician practice/hospital setting
• Typing speed 60 wpm and filing accurately
• Proficiency in ACCURO EMR system is highly preferred.
• Ability to speak / read in French is considered an asset.

Additional Skills/Abilities

• Working knowledge of e-referral system
• Some knowledge of medical terminology is considered an asset.
• Effective and courteous customer service skills.
• Effective communication / interpersonal skills: Superior communication, problem solving, tact and conflict resolution skills
• Positive attitude, good judgment skills, diplomatic, team player
• Creative, innovative and enthusiastic
• Ability to multi-task and set priorities while managing a high volume of phone calls is a must.

If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please submit your application to: [e-mail] or directly to this posting and include a current copy of your resume.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Credit Valley Family Health Team will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.