Marmot Basin Jasper AB Rentals & Retail Supervisor

The Fairmont Jasper Park Lodge; Jasper Park Lodge; On-site; CAD 40,000 - 50,000; Full time

Job summary

A prestigious resort in Alberta seeks a Rentals & Retail Supervisor. This seasonal position requires overseeing the rental shop and retail operations. The ideal candidate has supervisory experience, proficiency in POS systems, and knowledge of ski/snowboard equipment. Strong communication and leadership skills are essential to ensure an exceptional guest experience. Join our team and contribute to creating memorable experiences for our guests.

Qualifications

• Minimum 2 years of supervisory experience in retail, rentals, or hospitality.
• Proficient in inventory management and staff scheduling.
• Knowledge of ski/snowboard equipment and rental operations.

Responsibilities

• Lead and supervise Rental & Retail Staff across all locations.
• Coordinate scheduling and shift planning.
• Ensure compliance with safety protocols and operational procedures.

Skills

Supervisory experience

POS systems proficiency

Leadership skills

Communication abilities

Detail-oriented

Education

Post-secondary education in business or tourism

Tools

RTP

Inntopia

Aspenwear

Microsoft Excel

Google Workspace

Job description

Marmot Basin Jasper AB Rentals & Retail Supervisor

Location: Jasper, AB | Seasonal job details: Seasonal | Reports To: Rental & Retail Manager, Director of Skiing

Responsibilities

• Lead and supervise Rental & Retail Staff across all locations; assist with onboarding, training, and performance reviews.
• Coordinate scheduling and shift planning to ensure adequate staffing; foster a positive team culture focused on accountability and guest experience.
• Address staff performance issues and customer escalations professionally; oversee daily payroll review and approval in collaboration with the Manager.
• Oversee Rental Shop, Town Store, on-mountain retail spaces, and Online Retail operations; optimize store layout and product presentation.
• Oversee inventory control including ordering, receiving, pricing, merchandising, loss prevention; monitor equipment use and coordinate maintenance/repairs.
• Ensure compliance with safety protocols (WHMIS, WCB) and operational procedures.
• Support guest experience and sales performance by maintaining high service standards and assisting with guest concerns and transactions or bookings.
• Utilize RTP, Inntopia, and Aspenwear for reporting, troubleshooting, and operational updates; liaise with IT and accounting on POS issues, audits, or discrepancies.
• Maintain and update SOPs, training manuals, and policy references; participate in cross-functional coordination with Ski School, Guest Services, Maintenance, and Mountain Ops.

Qualifications & Experience

• Minimum 2 years of supervisory experience in retail, rentals, or hospitality (required).
• Post-secondary education in business, tourism, or related field (asset).
• Proficient in POS systems such as RTP, Inntopia, Aspenwear, or similar platforms; experience with inventory management, staff scheduling, and sales analysis.
• Ski/snowboard equipment knowledge and rental operations experience (required).
• Proficient with Microsoft Excel, Google Workspace, and team communication platforms.
• Key attributes: proven leadership and team-building skills; organized, detail-oriented, deadline-driven; strong interpersonal and communication abilities; adaptable to changing priorities in a high-paced, guest-facing environment; alpine skier and/or snowboarder (required).