Marmot Basin Jasper AB Guest Services Ticket Agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading resort in Jasper, Alberta is seeking Guest Services Agents for the busy season. As ambassadors of the resort, you will be responsible for selling lift tickets, providing excellent customer service, handling transactions, and resolving guest issues effectively. The role requires availability across weekends and holidays to meet guest needs.

Qualifications

• Previous Point of Sales (POS) experience preferred.
• Strong organizational skills are required.
• Ability to handle transactions under pressure.

Responsibilities

• Sell daily lift tickets and manage guest transactions using the POS.
• Handle guest complaints and escalate issues to supervisors as needed.
• Maintain accurate records and conduct cash handling procedures.

Skills

Interpersonal skills

Customer service skills

Conflict resolution

Cash handling

Teamwork

Education

Previous POS experience preferred

Job description

Marmot BasinJasper, ABSeasonal, Full-timeMarmot BasinJasper, ABJob detailsJob typeSeasonalFull-timeShift and scheduleWeekends as neededHolidaysLocationJasper, ABFull job descriptionReports ToGuest Services Supervisor/Assistant SupervisorSummaryGuest Services Agents are the frontline ambassadors of the resort and are responsible for delivering a seamless, friendly, and efficient experience to every guest. This role involves the sale of daily lift tickets, loyalty cards, and a variety of related resort products, using a computerized Point of Sale (POS) system. Agents must be confident in handling transactions, resolving guest concerns, and providing accurate and helpful information.In addition to sales, agents play a critical role in monitoring ticket access, maintaining accurate records, and escalating issues to the Guest Services Supervisor or Assistant Supervisor when appropriate.This is a full-time seasonal position (early November to early May), requiring availability 5 out of 7 days per week, including evenings, weekends, and holidays. Standard probationary conditions apply as per Alberta Employment Standards.Core CompetenciesExceptional interpersonal and customer service skillsStrong conflict resolution and de-escalation abilitiesAccurate cash handling and numeracy skillsReliable and trustworthyCapable of working independently and as part of a teamPositive and outgoing attitudeQualificationsPrevious Point of Sales (POS) experience preferredProficient in computer use and general administrative tasksGood organizational skillsAbility to work well under pressure (busy times or when dealing with irate customer)Skiing or snowboarding experience to assist customers in choosing the correct products is an asset.Job DutiesSell daily lift tickets and apply relevant discounts accuratelyHandle cash, credit card and debit transaction while using a computerized/point of sale system (RTP)Adaptability to learn and use a point of sales system (RTP)Work with the sale and redemption of third-party loyalty cards and process these following the proper proceduresFollow proper cash-out procedureCount float at beginning & end of shift and sign it IN and OUT on control sheetMake sure everything is in balance and debit machine is closedReceive and assist in handling guest complaints and refer to supervisor if neededBe knowledgeable about location infrastructure and servicesBe knowledgeable and able to inform guests about tickets, loyalty cards, and third-party tickets and passes.Process vouchers on correct accounts (reconcile at the end of the shift)Filing and administrative tasksFix problems that could occur with the set-up of different productsEnter and process destination/group bookingsEmployees will conduct themselves in compliance with Alberta Occupational Health and Safety legislation as it relates to their jobPeriodically auditing lift ticket scans and access to ensure adherence to policy and terms of useAll other duties as assignedSupplementaryRespect and adhere to the company’s policies and procedures as set in the “Corporate Policies”, and “Employee Handbook”.Understand and adhere to Ski Marmot Basin’s “Harassment Policy” and the company’s “Privacy Policy”.Job DetailsPay TypeHourly

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Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.

Job Opportunities in Jasper National Park

1. Parks Canada Jobs

• Park Wardens - Law enforcement, wildlife protection, and visitor safety.
• Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
• Visitor Services Attendants - Work at visitor centers, providing information.
• Conservation Officers & Ecologists - Protect and manage the park's environment.
• Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

• Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
• Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
• Tour Guides - Leading sightseeing, historical, or adventure tours.
• Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

• Rafting & Kayaking Guides - Leading groups on rivers.
• Ski Resort Staff - Ski instructors, lift operators, and patrol.
• Hiking & Backcountry Guides - Leading hiking and backcountry trips.
• Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
• Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

• Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
• Equipment Technicians & Mechanics - Maintaining rental equipment.
• Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

• Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
• Research Assistants - Assisting in environmental studies.
• Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

• Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
• Event Coordinators - Working at events and festivals.
• Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.