Market Development Manager

Desjardins Group; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A financial services organization in Canada is seeking a Market Development Manager to oversee strategic initiatives and enhance member/client experience. This role requires a Bachelor's degree, at least six years of experience, and strong bilingual communication skills in French and English. The position includes team leadership responsibilities and frequent travel to service centers. Benefits include a competitive salary, flexible vacation, and a pension plan.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• Minimum six years of relevant experience.
• Strong communication skills in both French and English, both oral and written.
• Certificate in Mutual Fund Dealing – Autorité des marchés financiers.
• Available for travel every two weeks between service centers.

Responsibilities

• Support developing business strategies aligned with priorities.
• Manage the member/client experience and ensure service quality.
• Implement and monitor plans to achieve target results.
• Lead and coach your team to foster skill development and engagement.
• Develop a competitive service offer for your sector.
• Ensure continuous improvement and profitability of processes.
• Promote the brand and uphold cooperative values.

Skills

Action oriented

Customer Focus

Decision quality

Develops talent

Drive results

Engagement

Nimble learning

Teamwork

Education

Bachelor's degree in a related field

Tools

Communication skills in English and French

Job description

Overview

As a market development manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of members and clients. You are responsible for the strategic and operational management of a team dedicated to selling financial products and services in a specific business line. You build and maintain long-term business relationships with members and clients in your line of business. You draw up and monitor a business plan that addresses priorities, challenges and objectives. You ensure sector performance, and sound and prudent risk management in accordance with standards. You follow up on results. You draw on your ability to make quality decisions and drive results to effectively manage employees and your department’s performance. You manage a team dedicated to members and clients. You oversee employees’ skills development and ensure high-quality service. The ability to build effective teams and develop talent is therefore essential. You serve as coach for your team members and provide advisory services and specific recommendations that take the needs of members and clients into account.

Responsibilities

• Support your immediate supervisor by helping to develop business strategies in line with Desjardins’s strategic priorities and the unit’s challenges.

• Ensure the quality of services and business relationships, and manage the member/client experience.

• Implement and monitor the action plan to achieve target results.

• Put in place management and communication practices that promote talent acquisition and management, team synergy and change management, in keeping with Desjardins’s values. Lead, coach and motivate your team to develop skills, boost engagement and empower employees.

• Implement and develop a competitive, profitable service offer for your sector that incorporates partnerships with other components in order to provide an exceptional member/client experience.

• Ensure the efficiency and continuous improvement of processes, and boost profitability.

• Promote the Desjardins brand and strengthen the organization’s roots in the community.

• Uphold Desjardins’s cooperative values.

What we offer

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• A minimum of six years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients

• Certificate in Mutual Fund Dealing – Autorité des marchés financiers

• Available for travel every two weeks between service centers (transportation costs reimbursed)

• The selected candidate must reside near one of the service centers (New Liskeard, Cochrane, or Matheson)

Action oriented, Customer Focus, Decision quality, Develops talent, Differences, Drive results, Engagement, Nimble learning, Teams

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Management (FG)

Unposting Date

2025-10-15