Manager, Store & Real Estate SRE

Canadian Tire; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading Canadian retail company in Ontario is seeking a Site Reliability Engineer who will take charge of production deployments and incident management while driving automation initiatives. This role requires at least 5 years of experience in SRE or DevOps and proficiency with scripting and monitoring tools. The successful candidate will collaborate with various teams to align on strategies and mentor other staff members. The company offers competitive salaries, benefits, and opportunities for growth.

Benefits

Competitive salaries and wages

Store discounts

Supported learning through Triangle Learning Academy

Profit sharing

Retirement and savings programs

Mental health benefits up to $5,000

Qualifications

• 5+ years of experience in SRE, DevOps, or similar roles.
• Proficient in automation and scripting (Python, Bash).
• Experience with monitoring tools and incident management platforms.

Responsibilities

• Lead production deployments for store applications.
• Implement and optimize monitoring and alerting systems.
• Mentor and develop SRE and L2 support teams.

Skills

Site Reliability Engineering

DevOps

Automation

Python

Bash

Ansible

Puppet

New Relic

Grafana

ServiceNow

Education

Bachelor's degree in Computer Science or related field

Job description

What you'll do

Operational Excellence & Reliability Engineering

• Lead production deployments for store applications in partnership with product and L3 teams.
• Own change and release management processes, including risk mitigation, impact analysis, and conflict resolution.
• Ensure production readiness through reviews, approvals, and testing validation.
• Drive automation and self-healing initiatives across platforms.

Monitoring, Metrics & Incident Management

• Implement and optimize monitoring and alerting systems for full-stack observability.
• Improve incident response metrics including MTTR, RCA timelines, and reduction of critical incidents.
• Ensure alerts and incidents are tracked and escalated appropriately in ServiceNow.
• Mentor and develop SRE and L2 support teams, including onboarding, training, and performance management.
• Coordinate with vendors to ensure SLA compliance and effective service delivery.
• Foster a culture of continuous improvement and proactive problem-solving.

Strategic Planning & Governance

• Develop and maintain a 5-year roadmap aligned with architectural and business goals.
• Advance SRE maturity across governance, resilience, security, and capacity planning.
• Ensure compliance with corporate standards and security protocols.

Cross-Functional Collaboration & Communication

• Collaborate with Product Management, Engineering, and Operations to align priorities and deliverables.
• Ensure clear communication and stakeholder engagement across all levels of the organization.
• Provide strategic direction and leadership, including hiring, mentoring, and performance management.

What you bring

• At least 5+ years of experience in SRE, DevOps, or similar roles.
• Skilled in automation, scripting (Python, Bash), and configuration management tools (Ansible, Puppet).
• Strong experience with monitoring tools (New Relic, Grafana) and incident management platforms (ServiceNow).
• Proven leadership in managing technical teams and collaborating cross-functionally.
• Experience handling vendor relationships and ensuring SLA compliance.
• History of leading production deployments and managing change/release processes.
• Ability to drive automation initiatives and implement self-healing systems.
• Excellent communication skills for engaging stakeholders at all levels.
• Ability to develop long-term strategic roadmaps aligned with business goals.
• Bachelor's degree in Computer Science or related field; advanced degrees or certifications are a plus.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market‑leading merchandising strategies, we dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits‑eligible employees and their families, including total well‑being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide‑ranging! Join us, where there’s a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.