Manager Payroll Tax Delivery

Ceridian HCM, Inc; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global human capital management company seeks a Manager, Payroll Tax Delivery to lead a team ensuring payroll tax compliance and accuracy. This role demands strong leadership, operational efficiency, and a commitment to customer satisfaction. You will set strategic direction, collaborate across functions, and monitor performance for continuous improvement. With a focus on employee growth, this position offers a dynamic environment for professional development. Suitable applicants must possess relevant experience and reside outside Quebec.

Benefits

Comprehensive wellness initiatives

Competitive pay and benefits

Opportunities for personal and professional growth

Qualifications

• Seven or more years of payroll tax experience, including multi-state tax audits and compliance.
• Three or more years of experience leading a team in a high-volume payroll tax environment.
• Strong understanding of federal, state, and local payroll tax regulations.

Responsibilities

• Lead a global team responsible for payroll tax accuracy and compliance.
• Ensure compliance with federal, state, and local tax regulations.
• Drive operational excellence by streamlining processes.

Skills

Leadership

Customer Service

Analytical Skills

Collaboration

Education

Bachelor's degree in Accounting, Business, Finance or related field

Job description

Posted Wednesday, December 17, 2025 at 5:00 AM | Expires Wednesday, February 18, 2026 at 4:59 AM

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better ™ - Reflects our commitment to employees, customers, partners and communities globally.

Effective November 1, 2025 this position is not open to residents of Quebec; applicants must reside in a province or territory of Canada other than Quebec to be considered. Any roles available in Quebec will be posted separately.

About the opportunity

As the Manager, Payroll Tax Delivery, you will lead a global team responsible for ensuring payroll tax accuracy and compliance for our customers. You will set strategic direction, enhance operational efficiency, and drive high customer satisfaction by ensuring taxes are audited, balanced, and reported correctly. This role requires a strong leadership mindset, the ability to collaborate cross-functionally, and a passion for both team development and process improvement.

You will be responsible for:

• Building an engaged, high-performing team that delivers exceptional payroll tax services
• Ensuring compliance with federal, state, and local tax regulations for our customers
• Driving operational excellence by streamlining processes and leveraging data-driven insights
• Fostering customer success, ensuring high Net Promoter Scores (NPS) and creating “raving fans” of our services
• Collaborating with internal partners to enhance efficiencies and improve tax service delivery

What you’ll get to do

• Lead and Inspire: Oversee a global team of payroll tax professionals, setting clear expectations and fostering a culture of collaboration, accountability, and excellence.
• Payroll Tax Compliance and Accuracy: Ensure all payroll tax audits and reporting processes meet regulatory standards and are completed accurately and on time.
• Strategic Direction: Align team objectives with broader business goals, optimizing workflows and proactively addressing risks.
• Customer Success and NPS Growth: Drive customer satisfaction through proactive communication, issue resolution, and service enhancements.
• Process Optimization: Leverage automation and technology to enhance efficiency and reduce errors.
• Cross-Functional Collaboration: Work closely with internal partners (e.g., Payroll, Compliance, Customer Success) to improve service delivery and resolve complex tax issues.
• Performance Monitoring and Continuous Improvement: Establish KPIs, dashboards, and quality control measures to drive continuous improvement.
• Team Development and Career Growth: Mentor and develop team members, providing training, feedback, and career growth opportunities.

Skills and experience we value

• Education: Bachelor's degree in Accounting, Business, Finance, or a related field (or equivalent experience)
• Experience: Seven or more years of payroll tax experience, including multi-state tax audits and compliance
• Leadership: Three or more years of experience leading a team in a fast-paced, high-volume payroll tax environment
• Technical Expertise: Strong understanding of federal, state, and local payroll tax regulations, tax agencies, and jurisdictional compliance
• Customer Focus: Proven ability to deliver excellent customer service, drive high NPS, and build lasting client relationships
• Process and Project Management: Experience implementing efficiency improvements, automation, and technology-driven solutions
• Analytical and Problem-Solving Skills: Ability to analyze complex tax issues, provide strategic solutions, and drive resolution
• Collaboration and Communication: Strong ability to build relationships and influence cross-functional stakeholders

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

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Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process