Manager, Patient Care Services (RPT 0.75 FTE)

The Royal Mental Health Centre; Brockville; On-site; CAD 70,000 - 90,000; Full time

Job summary

An established industry player in mental health is seeking a dedicated Manager for Patient Care Services. This pivotal role involves providing leadership and oversight for a team delivering critical mental health services. The successful candidate will ensure quality patient care, manage emergencies, and foster a safe and efficient work environment. You will play a key role in staffing, budget management, and maintaining compliance with regulatory standards. If you are passionate about mental health and have a strong leadership background, this opportunity is perfect for you to make a meaningful impact in the community.

Qualifications

• Baccalaureate degree in Allied Health or Nursing required.
• 3+ years clinical experience in acute care is mandatory.
• CPMHN(c) certification is an asset.

Responsibilities

• Provides administrative and clinical management presence on evenings and weekends.
• Acts as point of contact for interdisciplinary team and stakeholders.
• Oversees nursing care and ensures patient safety.

Skills

Leadership

Interpersonal Skills

Clinical Management

Emergency Management

Budget Management

Computer Skills

Knowledge of MHA

Crisis Intervention

Education

Baccalaureate degree in Allied Health or Nursing

CPMHN(c) certification

CPI or equivalent and CPR certification

Job description

Reporting to the Director, Patient Care Services, the Manager, Patient Care Services (MPCS) provides front line professional and administrative leadership for the team in the delivery of mental health services. The MPCS is accountable for the quality of Forensic Mental Health Service clients receive and for monitoring and maintaining appropriate standards of an interdisciplinary professional mental health team in accordance with established standards of practice and policy.

Duties:

1. Provides an administrative and clinical management presence on evenings, nights, and weekends.
2. Acts as the point of contact after hours for the interdisciplinary team, other departments, and external stakeholders related to overall patient care.
3. Responsible for managing emergencies off hours and deploying staff as needed.
4. Ensures patient safety by monitoring assignments and intervening, reassigning, or taking over patient care in extraordinary circumstances.
5. Participates in the efficient and effective assignment and utilization of human resources to maintain safe staffing levels within applicable collective agreements, policies, procedures, and legal requirements.
6. Coordinates inter-agency patient flow and bed access in collaboration with staff.
7. Ensures work is performed within hospital policies, guidelines, and regulatory standards established by the College of Nurses.
8. Oversees and evaluates nursing care, providing opportunities for improved patient outcomes.
9. Ensures deployment of resources in response to emergency codes.
10. Monitors and responds with recommendations to eIMS reports for all shifts as required.
11. Assists other managers of clinical programs as needed.
12. Participates in the recruitment of qualified personnel and disciplinary actions up to termination of direct reports.
13. Coaches, mentors, and supports employees through performance reviews and attendance management programs.
14. Provides input into operating and capital budget development as requested.
15. Works in a manner conducive to staff and patient/client safety practices, policies, and procedures of The Royal.
16. Ensures a work environment aligned with The Royal's Anti-Racism, Harassment & Discrimination Free Workplace policy.

Qualifications:

1. Baccalaureate degree in Allied Health or Nursing, or an acceptable combination of education and experience depending on the program area.
2. Current registration and membership in good standing with the applicable regulatory college is preferred.
3. CPMHN(c) certification is an asset.
4. Recent leadership experience is preferred.
5. Minimum of 3+ years clinical experience in acute care is required.
6. Membership in a professional nursing or related organization is preferred.
7. Completion of CPI or equivalent and CPR certification within the last 12 months.
8. Understanding of MHA and relevant legislation.
9. Basic computer skills are required.
10. Must complete RAI-MH training upon hire; input into the RAI-MH system is required.
11. Demonstrated leadership qualities and superior interpersonal skills.
12. Ability to establish effective working relationships.
13. Budget management experience is an asset.
14. English language proficiency at level A- is mandatory in all aspects of communication. Bilingual (French/English) skills are an asset.

For information on the programs at the Forensic Treatment and the Secure Treatment Unit at the Brockville Mental Health Centre, please visit: https://www.theroyal.ca/patient-care-information/clinics-s