Manager, Operations and Governance

Windsor Regional Hospital; Windsor; On-site; CAD 70,000 - 90,000; Full time

Job summary

A healthcare foundation in Windsor is seeking a Manager, Operations & Governance to oversee day-to-day operations and provide governance support. The successful candidate will manage a dedicated team, ensure efficient operations, and optimize Board meetings. Must possess a Bachelor's Degree and have relevant experience in governance and fundraising. Strong problem-solving and communication skills are essential for this full-time role.

Qualifications

• 3 years of governance experience in Ontario.
• Experience with financial management and budget creation.
• Strong understanding of fundraising principles.

Responsibilities

• Oversee day-to-day operations at the Foundation.
• Manage Board meeting planning and execution.
• Ensure compliance with governance processes.

Skills

Organizational skills

Judgement

Problem-solving

Communication skills

Customer service orientation

Education

Bachelor’s Degree or equivalent

Tools

Raisers’ Edge

Omatic

Job description

Status: Full-time

Salary Grade: 7

The Opportunity

Windsor Regional Hospital Foundation is embarking on the largest and most ambitious philanthropic campaign in our community’s history to support the Fancsy Family Hospital. WRH’s new, state-of-the-art acute care hospital will meet the growing needs of Windsor-Essex and will transform healthcare in our community for decades to come.

Windsor Regional Hospital Foundation is growing to meet the scale of this campaign, and our growing team will be working with generous donors, volunteers and community partners to ensure the Fancsy Family Hospital has the leading‑edge equipment and innovative technology needed to serve our growing community.

This is an opportunity to join a team that will be part of a historic community effort that will shape the future of healthcare in Windsor‑Essex.

Manager, Operations & Governance

Oversees day‑to‑day operations for the WRH Foundation and provides high‑level governance support to the Executive Director and the Foundation’s Board of Directors. Serving as a trusted partner to the Executive Director, the Manager, Operations & Governance ensures the efficient and effective operation of the Foundation office while overseeing all aspects of Board and committee governance and Board. The role coordinates key initiatives, manages Board and committee processes, and oversees meeting planning, documentation, and compliance.

Success in this role requires exceptional judgement, organizational skill, discretion, and the ability to manage multiple priorities in a fast‑paced, high‑performing environment.

Key Responsibilities

Foundation Operations (50%)

• Manage a team dedicated to Foundation operations, including gift processing, database administration, retail services and research.
• Support, build the team’s skills.
• Work closely with the WRH Finance team on creating and managing the Foundation’s budget, setting financial targets for funding priorities, ensuring accurate allocation of Foundation grants.
• Create best practices that guide the team’s approach to collecting data, protecting data, ensuring the data’s integrity and writing data‑based reports in support of donor engagement and stewardship.
• Maximize the potential of various databases and third‑party applications as they relate to fundraising and constituent engagement.
• Advise on research tools and support the creation of donor profiles and briefing notes.

Board Governance & Committee Management (50%)

• Lead and own the planning and execution of all Board and committee meetings.
• Develop, coordinate, and issue agendas, materials, and minutes in alignment with established timelines, anticipating needs and ensuring readiness.
• Oversee and optimize all meeting logistics — venue coordination, AV, guest speakers, teleconferencing, and catering — ensuring seamless delivery.
• Maintain, update, and champion governance documents, including Board Orientation and Governance Manuals, ensuring they remain current and accessible.
• Initiate and coordinate by‑law and policy reviews, proactively tracking updates and managing approval processes.
• Advance Board recruitment by identifying prospects, coordinating outreach, and managing onboarding to strengthen governance capacity.
• Monitor and encourage Board engagement in fundraising initiatives, ensuring alignment with organizational priorities.
• Serve as the primary conduit for Board communication, anticipating needs and ensuring timely, accurate support and information flow.

Qualifications & Requirements

• Bachelor’s Degree or equivalent in related field is required.
• Experience using relevant technology such as Raisers’ Edge, Omatic, or similar donor CRM and importing tools.
• Strong understanding of fundraising principles and CRA guidelines.
• 3 years of governance experience, including supervising governance processes and regulatory requirements in Ontario.
• Experience working closely with senior leadership and Boards of Directors.
• Experience managing high‑performing teams with proven ability to manage multiple priorities, independently set deadlines, and maintain attention to detail.
• Experience with financial management, budget creation, and reporting.
• Strong written and verbal communication skills, with experience preparing high‑level documents.

Desired Skills And Characteristics

• Strong critical thinking and problem‑solving skills, with the ability to anticipate needs and take proactive action.
• Ability to manage multiple priorities from different sources enhanced by problem‑solving capabilities to meet deadlines without compromising quality.
• Strong customer service‑oriented approach complemented by excellent organizational and time‑management abilities.
• Ability to use sound judgment and maintain discretion and confidentiality at all times.
• Self‑motivated professional individual with a strong work ethic.
• Understanding of the working schedule of non‑profits and flexibility of hours required.

Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.