Manager in Training - Non Profit - Purpose Driven Retail

JRoss Recruiters; Waterloo; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading organization is seeking a retail operations supervisor to support daily operations and ensure high-quality service at their donation centre. The role involves managing team members, maintaining budgets, and ensuring customer satisfaction while fostering a safe and inclusive work environment. This position provides opportunities for personal growth and community impact.

Benefits

Competitive salary and benefits package

Structured leadership development opportunities

Collaborative and values-based team environment

Qualifications

• Experience as a team lead or supervisor in retail or logistics.
• Strong ability to lead and motivate others.
• Organized in balancing multiple priorities.

Responsibilities

• Support day-to-day operations of the retail and donation centre.
• Train, supervise, and develop team members.
• Prepare and manage store budgets.

Skills

Leadership

Customer Service

Organization

Knowledge of POS systems

Tools

MS Office

Job description

Support day-to-day operations of the retail and donation centre, including sales floor, donation intake, and backroom functions

Ensure donor and customer satisfaction by delivering consistent, high-quality service

Assist with mission-based placements, including assessments, coaching, and training in collaboration with community partners

Manage all retail operations in line with organizational systems, goals, and procedures

Prepare and manage store budgets, monitor wage-to-sales ratios, and maintain profitability targets

Train, supervise, and develop team members in a supportive, inclusive environment

Schedule staff efficiently and submit timely time and attendance reports

Maintain compliance with all health, safety, and security policies and practices

Ensure operational metrics are completed and recorded accurately (e.g., donor counts, product movement, rotation counts)

Oversee daily financial routines, including register readings, deposits, cash reports, and expense logs

Monitor industry trends and local competitors to support effective pricing and merchandising

Champion workplace health and safety, complying with all applicable legislation and internal policies

Perform other duties and special projects as required

Requirements

Experience as a team lead or supervisor, ideally in retail, warehouse, logistics, or donation-based environments

Strong ability to lead, coach, and motivate others

Commitment to customer service and community impact

Organized and able to balance multiple priorities in a dynamic environment

Knowledge of scheduling, budgeting, and basic HR procedures is an asset

Comfortable with POS systems, MS Office, and basic reporting tools

Valid driver’s license and willingness to travel locally as required

Corporate Culture

Be part of a purpose-led organization that creates real change in people's lives

Access structured leadership development and long-term growth opportunities

Enjoy a competitive salary and benefits package

Work in a collaborative and values-based team environment

Make a tangible impact in the community every day

This organization is committed to having a safe, inclusive workplace with teams that reflect the diverse communities they serve. They believe in giving everyone a chance to shine and grow—and expect all staff to contribute to these values.

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