Manager, GWAM Operational Resilience

Company 19 - John Hancock Life Insurance Company (U.S.A.); Southwestern Ontario; Hybrid; CAD 124,000 - 224,000; Full time

Job summary

A leading financial services provider in Southwestern Ontario seeks an experienced Manager for business continuity management. The role involves developing strategies to ensure resilience and maintain service commitments, while leading a team. Ideal candidates will have strong leadership skills, risk management experience, and may be bilingual (English and French). Competitive salary and hybrid work arrangement offered.

Benefits

Flexible working environment

Career development opportunities

Qualifications

• 3-5+ years of experience in Wealth and Asset Management, with 2+ years in Operations management role.
• Strong understanding of financial services regulations and ability to partner with internal stakeholders.
• Experience with executing risk & control self assessments and scenario testing.

Responsibilities

• Execute a BCM and operational resilience strategy for GWAM.
• Manage a team of analysts and inspire multidisciplinary operational resilience professionals.
• Develop and maintain GWAM’s business continuity plans (BCP).

Skills

Leadership Skills

Communication Skills

Interpersonal Skills

Risk Management

Bilingualism (English and French)

Education

Bachelor's degree in business administration, strategy, or related field

Master’s degree preferred

Job description

In today’s rapidly evolving financial services landscape, operational resilience is paramount. It encompasses the ability of an organization to anticipate, prepare for, respond to, and adapt to incremental change and sudden disruptions. As financial institutions face increasing threats from cyber incidents, natural disasters, and regulatory changes, maintaining operational resilience is crucial to safeguarding critical operations and ensuring business continuity.

Overview

We seek an experienced manager to assist in the business continuity management (BCM) and resilience of GWAM’s critical processes, ensuring Manulife meets its service commitments to customers and regulators. This role involves executing on strategies to protect essential services and operations. By managing risk and fostering preparedness, this manager will ensure our business segment thrives during challenges and maintains customer, stakeholder, and regulator trust.

Position Responsibilities

• Vision and Strategy
  • Execute a BCM and operational resilience strategy for GWAM to meet resilience objectives set by enterprise standard and regulator requirements.
  • Assist in leading and inspiring multidisciplinary operational resilience and BCM professionals to drive resilience outcome.
  • Assist in continuously assessing and refining BCM, operational resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution to make informed improvements.
  • Manage relationship with cross-functional stakeholders to address issues, develop strategy, advocate for change, and implement solutions.
  • Will manage a team of analysts.
• Critical Operations Identification, Assessment, and Improvements
  • Assist in establishing, execution and management of GWAM’s operational resilience governance model and deliverables.
  • Identify GWAM’s critical operations leveraging the enterprise approach.
  • Assist in continuously monitoring internal and external factors to re-evaluate inventory of critical operations and associated actions required.
  • Participate in analysis of critical operations including defining scope of critical operations, impact tolerance, end-to-end mapping of assets required for running of critical operations (people, location, technology, process, 3rd party), identify material points of failure, develop action plans to remediate vulnerabilities, and test readiness of critical operations through severe but plausible scenarios.
  • Partner with critical operations owners, Operational Resilience Office, and enable programs (TPRM, Disaster Recovery, etc) to align, execute, and monitor progress on remediation actions.
  • Assist in developing, tracking, and monitoring KPIs and KRIs on GWAM’s operational resilience progress and posture.
• Maintain Robust Business Continuity Plan
  • Assist in leading and managing a team to develop and maintain GWAM’s business continuity plans (BCP), improving completeness and quality of BCP for critical and non-critical processes.
  • Facilitate and lead regular testing and simulation exercises to ensure the effectiveness and efficiency of BCPs.
  • Ensure BCPs are reflective of critical operations considerations, where applicable, including impact tolerance and material points of failure.
• Exit Plans for Critical Third Parties
  • Assist in leading and managing the validation of critical third parties for GWAM as part of critical operations analysis.
  • Partner with third party relationship owners to develop and maintain exit plans for critical third parties.
  • Conduct simulation exercise to ensure the feasibility and effectiveness of exit plans.

Required Qualifications

• Bachelor's degree in business administration, strategy, operations management, or a related field. Master’s degree preferred.
• 3-5+ years of experience in Wealth and Asset Management, with 2+ years in Operations management role. Prior experience in global role preferred.
• Proven track record in delivering complex, cross-functional, and time sensitive programs that meets business goals and regulatory expectations.
• Strong leadership, communication, and interpersonal skills, with the ability to inspire, motivate, and mentor a diverse and distributed team.
• Experience with leading high performing teams including coaching and developing people.
• Strong understanding of financial services’ regulations and ability to partner with internal stakeholders, including Compliance and Risk functions.
• Strong knowledge of discipline of operational resilience and business continuity risk management.
• Experience with executing risk & control self assessments, simulation / scenario testing, process mapping, creating action plans, and identifying opportunities and risks within a business process.
• Diligent in maintaining project plans, adhering to a timeline, escalating appropriately and documenting outcomes for reporting to senior stakeholders.
• Knowledge of risk management principles, best practices, and tools.
• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

What You’ll Experience Joining Our Team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

#LI-WAM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Equal Opportunity Employer

Manulife / John Hancock is an Equal Opportunity Employer. We embrace diversity and strive to attract, develop and retain a workforce that reflects the customers we serve. We are committed to fair recruitment, retention, advancement and compensation, without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. A Human Resources representative can assist with reasonable accommodations during the application process. For accommodations, contact .

Location and Logistics

Referenced Salary Location: Boston, Massachusetts

Working Arrangement: Hybrid

Salary range is expected to be between $90,225.00 USD - $162,405.00 USD. The actual salary will vary by location and other factors. Eligible employees may participate in incentive programs.

Company: John Hancock Life Insurance Company (U.S.A.)