Manager, GRM Policy Office

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A prominent Canadian bank is seeking a Manager, Quality Assurance & Testing in Toronto. This role involves testing compliance controls, managing regulatory testing projects, and providing insights through detailed reports to executive management. The ideal candidate will have a degree in Business or related fields, at least 3 years of experience in compliance or audit, and strong analytical skills. A competitive rewards package is offered, alongside a positive and inclusive work environment.

Benefits

Competitive rewards package

Internal training for development

Career growth opportunities

Qualifications

• Minimum of 3+ years of compliance, audit or regulatory exam support experience.
• Strong understanding of risk & controls, particularly controls testing methodology.
• Excellent ability to review and synthesize data.

Responsibilities

• Conduct ongoing monitoring to stay abreast of regulatory changes.
• Manage end-to-end testing execution and ensure compliance.
• Prepare regular reports for executive management.

Skills

Experience in compliance, audit or regulatory exam support

Strong analytical skills

Clear communication skills

Project management skills

Ability to manage multiple projects

Bilingual in English and Spanish

Education

University degree in Business, Economics, Accounting, or Statistics

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

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Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Quality Assurance & Testing is a key contributor to the success of the Quality Assurance & Testing team of Global Risk Management (GRM). Contributes to the overall success of the team by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.

Is this role right for you? In this role you will:

• Responsible for testing and assessing the effectiveness, consistency, and alignment of risk oversight performed by Risk Management (Second Line).
• In conjunction with the Senior Manager lead, incumbents apply a risk-based approach to develop an annual plan focusing on key portfolios and regulatory priorities with adaptability to evolving business needs.
• When required, act as lead for assigned regulatory compliance testing projects, processes, and units, or participate as a team member on other assignments. Conduct ongoing monitoring to stay abreast of regulatory changes, emerging risks, and systemic issues that may impact the testing universe; develop strategies to maintain compliance readiness.
• Plan and execute compliance testing to assess compliance controls with legal, regulatory and internal bank policy requirements.
• Manage end-to-end testing execution, ensuring scope and nature of testing supports objectives; review workpapers for clarity and completeness, and communicate control weaknesses with actionable recommendations.
• Ensure results are analyzed, root causes identified, and reports finalized to a consistent high standard within department timelines.
• Identify trends and/or gaps and report findings with recommendations on how to improve the effectiveness of the business line controls.
• Validate actions taken by management to remediate, and to assess the sustainability of these actions to close reported testing issues.
• Carry out specific compliance-related projects or investigations of moderate to high complexity, ensuring proper planning, documentation, and agreement on approach.

• Develop testing strategies and frameworks through the use of enterprise-wide data sources to assess adherence to internal policies and regulatory requirements, guiding reviews toward high-risk priorities and closing identified gaps.
• Interact closely with GRM, various business lines in Canada and International Banking, technical development teams, data analytics teams, systems, operations, audit, bank regulators, and other stakeholders as necessary for accurate and meaningful reporting.
• Understand and evaluate applicable regulatory requirements to ensure policies are updated to identify potential control gaps and non‑compliance with regulatory requirements, best practices, and internal procedures.
• Hold a high degree of analytical and technical knowledge and experience, combined with a strong understanding of financial and non‑financial risk policies/processes/lifecycle, including credit, enterprise and compliance risk strands.
• Participate in testing and evaluate the effectiveness, consistency, and alignment of risk oversight conducted by Risk Management (Second Line).
• Apply a risk‑based approach to develop an annual plan focusing on key portfolios and regulatory priorities with adaptability to evolving business needs.
• Deliver an independent second-line challenge through thematic and targeted reviews, identifying management blind spots, reinforcing oversight, and fostering accountability.
• Conduct impartial validation to pinpoint gaps and recommend solutions for enhanced risk management by leveraging audit and regulatory findings to ensure timely gap identification and remediation, strengthening the control environment.
• Work in partnership with internal auditors, testing teams and other stakeholders to promote transparent communication and collaboration on governance, compliance, and audit matters.

• Prepare regular and ad‑hoc reports for executive management and directors, providing insights into the bank's risk opportunities.
• Use technical knowledge of data repositories and Microsoft Office products, especially Excel and PowerPoint.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• A university degree in Business, Economics, Accounting, or Statistics related discipline (required).
• Minimum of 3+ years of compliance, audit or regulatory exam support experience with at least 2+ years involving testing or audit. Strong understanding of risk & controls, particularly controls testing methodology and related tools.
• Sound knowledge of banking and/or risk management practices, with strong knowledge of the regulatory environment and financial services marketplace.
• Clear and confident communication – verbal & written; given interactions with senior executives, strategic thinker and good negotiation skills.
• Ability to manage multiple projects/initiatives/reviews at any given time (at times independently), often with competing priorities. Strong project management skills.
• Highly motivated, results-focused and organized individual, with knowledge of project and process management disciplines and a positive "can‑do" attitude.
• Excellent analytical skills with the ability to review, interpret and synthesize data to drive investigations on potential exceptions. Knowledge of Office applications (MS Excel, PowerPoint, other MS Office products).
• Demonstrated ability to remain calm and focused when faced with competing priorities.
• Strong time management skills, ability to multi-task, while being results oriented and team focused.
• Nice to have – bi‑lingual in English and Spanish.

What's in it for you?

• An inclusive and collaborative work environment that values curiosity & ownership, encourages pragmatic creativity (true innovation), and celebrates success.
• Internal training to support your growth and enhance your skills.
• A rewarding career path with diverse opportunities for professional development.
• A competitive rewards package that includes a base salary, performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision and dental benefits that start from day one and much more.

Location: Canada, Ontario, Toronto