Manager - Field Service Grinding

Metso Corporation; Montreal; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A global leader in sustainable technologies is seeking a Manager – Field Service Grinding in Montreal. This role involves managing a team, overseeing service activities, and ensuring customer satisfaction. A technical degree and fluency in English and French are essential, along with a minimum of 10 years in grinding mill maintenance. The position offers hybrid working options and opportunities for personal growth in an inclusive culture.

Benefits

Occupational healthcare

Generous benefits plan

Extensive learning opportunities

Qualifications

• Minimum of 10 years’ experience in grinding mill maintenance or commissioning.
• Proven experience leading teams in a client-facing environment.
• Proficient in reading and comprehending technical drawings.

Responsibilities

• Manage a team of field service representatives to ensure high levels of service.
• Oversee field service activities including training and technical troubleshooting.
• Ensure all onsite jobs are completed safely and foster a safety-oriented culture.

Skills

Fluent in English and French

Strong problem-solving skills

Excellent verbal and written communication skills

Proficient with Microsoft Office

Education

Technical degree preferred

Job description

Overview

We are seeking a Manager – Field Service Grinding to join our Field Service team. You will be responsible for managing the department and supervising day-to-day activities related to primary grinding mills, as well as bulk and pyro processing technology service requests. You will focus on safety, technical excellence, and customer satisfaction while coaching and developing your team. This position reports to the Director of Professional Services. This role is primarily based in Montreal with flexible/hybrid working options. Some travel (up to 20%) may be required.

Job posting end date: 10/21/2025

Join an industry leader and contribute to the sustainable use of natural resources. Our inclusive culture supports personal growth and a pathway to realize your potential.

Team you belong to

You will join a team of field service experts delivering high-quality technical support and solutions. We collaborate with internal stakeholders (HSE, Product Line, Engineering) and external customers. Our culture is safety-oriented, collaborative, and focused on continuous improvement.

What you’ll do

• Manage a team of field service representatives and coordinators to ensure high levels of customer service for new and existing clients.
• Oversee field service activities including training, warranty evaluation, technical troubleshooting, and start-up/commissioning advisory services.
• Ensure all onsite jobs are completed safely and foster a safety-oriented working culture.
• Collaborate with the HSE team to develop safe work procedures, methodologies, and JHAs.
• Serve as the main point of contact for customer inquiries, sales teams, and technical issues at customer sites.
• Support field technicians onsite with engineering and technical assistance; coordinate with internal stakeholders for additional support as needed.
• Ensure service representatives are prepared for jobs, understand the scope, have the right equipment, and provide value-adding technical recommendations.
• Responsible for the financial performance of the team, including orders, net sales, budget, cost reporting, utilization, and NPS.

Who you are

• Fluent in English and French (speaking, reading, and writing).
• Technical degree preferred, with mechanical or mining experience.
• Minimum of 10 years’ experience in grinding mill maintenance or commissioning.
• Proven experience leading teams in a fast-paced, client-facing environment.
• Strong understanding of Metso technology and best practices.
• Extensive knowledge of grinding equipment and related process equipment (pumps, pyro, bulk technology).
• Proficient in reading and comprehending technical drawings and prints.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to make quick, accurate decisions.
• Proficient with Microsoft Office (Word, Excel).
• Professional, positive, and self-motivated.
• Well-organized and able to maintain accurate records and technical reports.
• Willing and able to travel up to 20% of the time.
• Ability to perform physical tasks such as lifting up to 50 pounds, working outdoors, and navigating various terrains.

What’s in it for you

• An inspiring purpose – Be part of transforming the industry and making a positive change.
• Wellbeing and safety – Occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and more.
• Compensation and rewards – Global incentive program tied to business and performance targets.
• A thriving culture – Inclusive, courageous, and caring culture that enables everyone to reach their full potential.
• Extensive learning opportunities – Ongoing growth dialogues, mentoring, education assistance, and global opportunities.
• Worldwide support – Leverage our global network for valuable assistance.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

We encourage you to apply even if you don’t meet every listed qualification. You may be the right candidate for the role.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metals refining industries globally. We improve energy and water efficiency, increase productivity, and reduce environmental risks with our product and service expertise. Metso is headquartered in Espoo, Finland, with a global presence.