Manager, Desktop Employee Experience Technology Engineering

Sun Life; Toronto; Hybrid; CAD 84,000 - 138,000; Full time

Job summary

A leading financial services company in Toronto is seeking a Manager of Desktop Employee Experience Technology Engineering to lead a high-performing team. The role involves guiding M365 Productivity Engineers, aligning technical strategies, and driving digital transformation initiatives. Candidates should have over 10 years of IT experience, with a strong focus on Microsoft 365 technologies. This position offers a salary range of $84,000 to $138,000 and flexible hybrid work options.

Benefits

Wellness programs supporting mental, physical, and financial health

Hybrid work options

Qualifications

• 10+ years of IT experience with extensive exposure to different technologies.
• 3+ years in a leadership role managing a team of 8+ resources.
• Deep understanding of Microsoft 365 technologies and security concepts.

Responsibilities

• Lead and develop a team of M365 Productivity Engineers.
• Align team objectives with enterprise technology strategies.
• Manage and prioritize engineering initiatives within business needs.

Skills

Leadership

Communication

Troubleshooting

Project Management

Education

University degree or college diploma in a related discipline

Tools

Microsoft 365

Azure AD

Office 365

VMware VDI

BitLocker

Job description

Overview

Manger, Desktop Employee Experience Technology Engineering is a strategic leader, mentor, and technology advocate responsible for guiding a high-performing team of engineers focused on delivering world-class productivity and collaboration solutions. This role blends technical expertise with people leadership, ensuring alignment with Sun Life’s global technology roadmap while fostering innovation, operational excellence, and continuous improvement across Windows Desktop, Microsoft 365, and other IT platforms.

Responsibilities

• Team Leadership & Development: Lead, coach, and develop a team of M365 Productivity Engineers, fostering a culture of innovation, accountability, and continuous learning. Provide technical and professional mentorship, ensure team members grow in capability and confidence, conduct regular performance reviews, support career development planning, and manage relationships with staff augmentation vendors.
• Strategic Oversight: Align team objectives with enterprise technology strategies and business goals; drive digital transformation initiatives within the desktop and collaboration space; oversee the design and delivery of scalable, secure, and cost-effective end-user computing solutions; ensure engineering artifacts, service improvements, and feature enhancements meet quality and compliance standards.
• Project & Program Management: Manage and prioritize engineering initiatives, ensuring timely execution and alignment with business needs; partner with cross-functional teams on key projects including Windows 11, SharePoint, Viva, AWS, Office 365, Azure; LDAPS, ADFS, Entra ID P2, Conditional Access Policies, Microsoft InTune and BitLocker.
• Operational Excellence: Drive continuous improvement through incident and problem analysis, capacity planning, and service optimization; ensure smooth operational transitions through documentation and knowledge sharing; maintain compliance with architecture, security, and service design standards; define and track KPIs for employee experience; use analytics to measure and improve desktop and collaboration team effectiveness in projects and problem resolution.
• Stakeholder Engagement: Collaborate with internal IT teams (networking, servers, storage, security, service desk) to deliver integrated solutions; act as a key liaison between engineering and business stakeholders, translating technical capabilities into business value.

Qualifications

• University degree or college diploma in a related discipline, or equivalent experience
• 10+ years of IT experience with extensive exposure to different technologies
• 3+ years in a leadership role managing a team of 8+ resources
• Experience with networking, servers, storage, and virtualization concepts
• Deep understanding of Microsoft 365 technologies and security concepts, including:
• Desktop technology - Windows 10 / 11 and MacOS
• Azure AD / Entra ID (including MFA, P2 features, Conditional Access)
• On-premises AD and Identity Management
• Amazon Workspaces and VMware VDI
• InTune and Office 365 administration
• LDAP / LDAPS and ADFS
• Group Policies and BitLocker
• Familiarity with endpoint security tools such as anti-virus and proxy services
• IT Security Knowledge
• Experience with audits (ISO, OFSI, CDCP, etc.)

Preferred skills

• Proven leadership experience managing technical teams in enterprise IT
• Strong written and verbal communication and interpersonal skills
• Strong troubleshooting and research skills to align technology solutions with business needs, including estimation, project sizing, and project management
• Strong project management and strategic planning capabilities
• Broad multi-platform and multi-industry experience

What’s in it for you

• Recognition as a Best Workplace and top certifications related to employee well-being and culture
• Wellness programs supporting mental, physical, and financial health
• Opportunity to move along varied career paths with strong networking potential
• Hybrid work options to balance in-office and remote work as needed

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date. Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.

The Base Pay range is for the primary location for which the job is posted and may vary by work location. Eligible Sun Life employees participate in incentive plans; some plans are discretionary and subject to performance. Diversity and inclusion are core to Sun Life’s values, and we welcome applications from qualified individuals of all backgrounds. For accommodations in the application process, please email [e-mail].

We are a hybrid organization offering flexibility to work from office or home based on business needs. Salary range: 84,000 – 138,000. Job category: IT - Technology Services. Posting End Date: 14 / 09 / 2025.

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