Manager, Client Communications

RBC; Toronto; On-site; CAD 62,000 - 110,000; Full time

Job summary

A leading financial institution in Toronto seeks a Manager, Client Communications to enhance the client experience through strategic communications. The role involves overseeing the creation of newsletters and client letters, ensuring clarity and relevance. Ideal candidates will possess strong writing and project management skills, with experience in wealth management or financial services. This full-time position offers a salary range of $62,000 - $110,000 and a comprehensive rewards program.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Opportunities to take on progressively greater accountabilities

Qualifications

• Strong writing, editing, and proofreading ability focused on clarity and professionalism.
• Ability to distill complex financial content into client-friendly language.
• Project management with high accuracy in content review.

Responsibilities

• Manage the end to end production of client newsletters.
• Lead the creation of client letters for service updates and regulatory changes.
• Support key Wealth Management initiatives and events.

Skills

Strong writing and editing skills

Project management skills

Strategic thinking

Wealth Management/financial services experience

Creativity

Job description

Job Description

The Manager, Client Communications is responsible for leading the development & execution of high impact client communications that enhance the client experience and support the firm’s business objectives. The role oversees the creation, quality and delivery of client facing content, including newsletters, client letters and factsheets, ensuring messaging is clear, compliant and timely.

In this role, the manager will collaborate closely with internal stakeholders such as marketing, internal communications, Line of Business Subject Matter Experts and product owners to ensure communications are accurate, relevant and tailored to client needs.

The manager will be responsible for managing the end to end communications process, from content strategy and development to final delivery, leveraging insights and analytics to drive continuous improvement.

What is the opportunity?

The manager will manage the end to end production of client newsletters, from content planning through distribution, ensuring messaging is timely, relevant and aligned with firm’s priorities, client needs and market context.

What will you do?

Client Newsletter development

• Manage the end to end production of client newsletters, from content planning through distribution, ensuring messaging is timely, relevant and aligned with firm’s priorities, client needs and market context.
• Collaborate with internal stakeholders (e.g marketing, LOB SMEs, compliance) to curate and source content that provides value to clients and reinforces the firm’s thought leadership
• Maintain editorial calendar, aligning newsletter distribution with key business initiatives, market events and seasonal themes

Client Letters

• Lead the creation and coordination of client letters related to service updates, regulatory changes, product enhancements or one time client notifications. Translate complex topics (e.g .fee changes, account transitions, regulatory disclosures) into clear, client friendly language that maintains transparency and trust.
• Manage stakeholder input and approvals, working closely with SMEs, legal, compliance, product owners to ensure accuracy and consistency
• Coordinate logistics for delivery as necessary

Key Initiative Support

• Support other key WMC initiatives, including Proposals/ RF, podcasts, Client & Advisor facing events, Annual client survey and Library maintenance (updates to factsheets, FAQs, events in a box)

What do you need to succeed?

Must Have

• Strong writing, editing, proofreading ability with a focus on clarity, tone, and professionalism.
• Able to distill complex financial or regulatory content into clear, client friendly language
• Strategic thinking - able to align communications with business objectives, client needs and brand positioning; Proactive in identifying opportunities to enhance the client experience through thoughtful communications

• Project management skills – high degree of accuracy and rigor in reviewing content
• Wealth Management / financial services experiences

Nice to Have

• CIRO Supervisor designation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job Skills

Brand Marketing, Communication, Creativity, Cross Promotions, Customer Behavior, Industry Knowledge, Long Term Planning, Marketing, Marketing Activities, Product Services

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-23

Application Deadline: 2026-01-06

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$62,000.00 - $110,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.