Manager, Client Advice - Lead Client Experience

Canadian Imperial Bank of Commerce; Vaughan; On-site; CAD 80,000 - 100,000; Full time

Job summary

A prominent banking institution in Vaughan is looking for a Manager, Client Advice to oversee a team of client service professionals. This role emphasizes building strong client relationships and delivering high standards of service. Candidates should be passionate about leading teams, have a strong background in financial advising, and possess relevant accreditations. This position focuses on coaching staff and improving client experiences, with a commitment to CIBC's values.

Benefits

Competitive salary

Incentive pay

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Recognition program

Qualifications

• Experience in client service and financial advisement.
• Strong people management skills and ability to coach teams.
• Proven track record of achieving results and deepening client relationships.

Responsibilities

• Lead a team to deliver exceptional client service.
• Monitor and improve banking center performance.
• Advocate CIBC's values within the community to recruit new team members.

Skills

Client Service

Customer Experience (CX)

Financial Advising

People Management

Results‑Oriented

Risk Management

Education

Mutual Funds License

Canadian Securities Course

Job description

A prominent banking institution in Vaughan is looking for a Manager, Client Advice to oversee a team of client service professionals. This role emphasizes building strong client relationships and delivering high standards of service. Candidates should be passionate about leading teams, have a strong background in financial advising, and possess relevant accreditations. This position focuses on coaching staff and improving client experiences, with a commitment to CIBC's values.