Managed Services : System Analyst Tier 1

WBM Technologies; Kelowna; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading IT service provider in Kelowna, BC, is seeking a System Analyst Tier 1 to join their Managed Services team. The role involves assisting clients with various IT issues to ensure productivity. This position suits individuals eager to advance in IT and thrive in a performance-based environment, providing the best IT experiences possible.

Responsibilities

• Assist clients via phone, email, or live chat to resolve IT issues.
• Ensure customers return to productive work promptly.

Skills

Critical thinking

Customer service

IT support experience

O365 experience

Basic networking knowledge

Education

Certifications such as A+, Network+, Security+

MS-900 & AZ-900 certifications

Job description

Managed Services : System Analyst Tier 1

Salary Range : $50,000.00 to $65,000.00 Annually

We are currently looking to add a team member in Kelowna, BC. Are you looking for an opportunity to build your career in IT?

The Managed Services team at WBM supports many of Western Canada’s leading companies, and our team is growing. In this role, you would be responsible for the day-to-day IT operations for this expanding customer base. This involves assisting clients via phone, email, or live chat to resolve various issues, helping them get back to productive work.

If you are interested in the following opportunity, we want to hear from you:

• You want to be part of an elite team of like-minded tech professionals, dedicated to providing

the best IT experience in the world.

• You thrive in a performance-based environment where success is celebrated, hard work pays off, and those who put in effort are offered clear advancement paths.

• You are motivated by feedback and want control over your career development.

• You want to be part of a winning team that celebrates successes together.

• You believe that the user experience is as important as technical resolution.

Key Qualifications :

• Excellent critical thinking skills
• Strong customer service skills
• Experience in IT support roles
• O365 experience
• Basic networking knowledge
• Certifications such as A+, Network+, Security+ are assets
• MS-900 & AZ-900 certifications are assets

If this describes you – we look forward to hearing from you!