Senior Business Analyst, Voice of the Customer

lululemon; Vancouver; Hybrid; CAD 123,000 - 150,000; Full time

Job summary

A leading performance apparel company in Vancouver is seeking a Senior Business Analyst to drive technology strategies. The ideal candidate will leverage 5+ years of analytical experience and strong business acumen to align technology solutions with business needs. Responsibilities include analyzing emerging technology trends and presenting actionable insights to senior leadership. The role supports hybrid work arrangements, ensuring in-person collaboration for key initiatives.

Benefits

Health and dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness classes

Development courses

Qualifications

• 5+ years of experience as a technical business analyst.
• Experience presenting to senior leadership.
• Ability to translate business needs into technology strategies.

Responsibilities

• Gather and present business needs to the technology team.
• Analyze business problems and propose technology solutions.
• Establish alignment on improvement priorities with business partners.

Skills

Technical business analysis

Business acumen

Analytical skills

Stakeholder management

Communication skills

Education

Bachelor's degree in relevant field

Job description

Description & Requirements

Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

who we are

Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Office of Technology (OOT) is responsible for aligning lululemon's technology priorities with business needs to fuel scalable growth, operational excellence, and innovation. Our mandate is to drive clarity, prioritization, and transformation across the Technology organization, ensuring our teams stay connected to the business and focused on the highest impact work. We partner closely with senior leaders, functional teams, and cross functional stakeholders to elevate the voice of the customer, surface opportunity areas, and translate strategy into actionable, technology enabled outcomes.

core responsibilities

The Sr. Business Analyst, Voice of Customer, plays a critical role in shaping lululemon's technology strategy by representing the needs of the business and evaluating how emerging technology trends can be leveraged for impact. This role partners closely with the Director, Business Operations for Technology, to identify, assess, and prioritize technology-driven opportunities that improve experience, efficiency, and competitive advantage.

Key responsibilities include:

• Stay current on emerging technologies, industry trends, and innovation opportunities relevant to lululemon's business.
• Act as the voice of the customer by gathering, synthesizing, and presenting business needs to the Technology organization.
• Analyze business problems and recommend technology solutions that drive measurable outcomes.
• Prioritize and assess technology opportunity areas and develop actionable plans for execution.
• Document opportunities for improvement across business and technology functions with clear recommendations for SDLT review.
• Establish alignment on scope, sequencing, and prioritization of identified improvements with the Director, Business Operations for Technology.
• Gather inputs from key business partners to ensure proposed solutions reflect cross functional needs.
• Produce clear recommendations, action plans, and prioritization frameworks to support Technology decision making.

qualifications

• Bachelor's degree in Data Science, Computer Science, Information Technology, Business Analytics, or a related field, or equivalent experience.
• 5+ years of technical business analyst experience supporting medium to large initiatives.
• Strong business acumen with experience presenting to senior leadership.
• Demonstrated ability to translate business needs into actionable technology strategies and feature roadmaps.
• Strong understanding of emerging technologies and industry trends (AI, cloud, automation, etc.).
• Experience balancing trade-offs between business needs, technical constraints, and solution complexity.
• Exceptional analytical, communication, and stakeholder management skills.
• Experience identifying and assessing technology opportunity areas in partnership with cross functional stakeholders.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

additional notes

Authorization to work in Canada is required for this role.

compensation and benefits package

Lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this position is from $123,500-$150,000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and, subject to program eligibility requirements.

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.