Line Service Ramp Agent

Million Air; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

An aviation services company in Calgary is looking for a ramp agent to provide efficient service for internal and external customers. Responsibilities include greeting and preparing aircraft, assisting in movement, and fulfilling pilot requests. Ideal candidates should possess customer service skills and a valid driver's license. This entry-level position requires working outdoors in various weather conditions, including evenings and weekends.

Qualifications

• Customer service experience in the service industry preferred.
• Must be able to operate a motor vehicle and have a clean driving record.
• Ability to pass a background check and drug screening.

Responsibilities

• Greet incoming and prepare departing aircraft.
• Assist in aircraft movement and storage.
• Fulfill pilot's service requests.

Skills

Customer focus

Outgoing personality

Communication skills

Basic mathematical knowledge

Bilingual preferred

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

• Is the customer #1 with you?
• Are you a positive, up-beat person?
• Do you have an inner need to do things right in a timely fashion?
• Do you insist on working safely and efficiently?
• Are you known for your reliability and dependability?
• Do you have a burning desire to be the best at what you do?
• Are you excited to provide a level of customer service unrivaled by the competition?
• Do you enjoy working outside?

The ramp agent is responsible for providing efficient service for all internal and external customers by using excellent, in-depth knowledge of company procedures with primary focus on receiving and departing aircraft. Also requires communicating effectively with customers, pilots, and team members within the line service and customer service departments.

Responsibilities and Duties

• Greet incoming and prepare departing aircraft
• Assist in aircraft movement, placement, and storage as a wing walker
• Fulfill pilot's service requests
• Van runs-passengers and pilots
• Monthly crew meetings

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Customer focus-naturally outgoing / extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Must be able to operate a motor vehicle and be insurable by our insurance company (Requires clean driving record)
• Strong computer skills including Microsoft office products
• Basic mathematical knowledge
• Bi-linqual preferred

Reporting Relationship

This position reports to the Line Service Manager

Work Environment

This position works outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to :

• Must be able to lift 50 pounds
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
• Outside work in all types of weather conditions
• Position may requires bending, lifting, walking, stooping, squatting, gripping and climbing a ladder

Position Type and Expected Hours of Work

This is a non-exempt position. This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

• Customer service experience in the service industry preferred
• High School Diploma or equivalent
• Entry level position
• Ability to work evenings, weekends, and holidays
• Acceptable driving record
• Ability to pass a background check
• Zero tolerance drug free employer includes pre-employment and random screening

AAP / EEO Statement

Million Air is an Equal Opportunity / Affirmative Action Employer / Protected Veteran / Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with our without notice.