Level 1 Support Specialist — Remote, Growth Opportunities

Wetech Alliance; Remote; CAD 40,000 - 55,000; Full time

Job summary

A technology support company is seeking a Level One Support Specialist to be the first line of communication for clients. Responsibilities include answering support tickets, assisting customers over the phone, and escalating complex issues. The ideal candidate should have strong communication skills, experience with POS or SaaS support, and the ability to manage multiple tickets. This role offers a supportive team environment, growth opportunities, and remote work flexibility.

Benefits

Supportive team

Growth opportunities

Flexibility and autonomy

Qualifications

• Strong communication skills in English.
• Friendly and professional in customer service.
• Reliable internet connection for remote work.

Responsibilities

• Respond to support tickets and assist customers.
• Make outbound calls for support or clarification.
• Document support interactions and contribute to knowledge base.

Skills

Strong written and verbal communication skills

Customer service approach

Troubleshooting ability

Organizational skills

Tools

HelpScout

Zendesk

Freshdesk

Job description

A technology support company is seeking a Level One Support Specialist to be the first line of communication for clients. Responsibilities include answering support tickets, assisting customers over the phone, and escalating complex issues. The ideal candidate should have strong communication skills, experience with POS or SaaS support, and the ability to manage multiple tickets. This role offers a supportive team environment, growth opportunities, and remote work flexibility.