Learning Manager, Tax

KPMG LLP Canada; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading professional services firm in Toronto is seeking a Learning Manager to design and implement engaging learning experiences for tax practitioners. This role requires expertise in instructional design and digital tools, along with a collaborative approach to align training initiatives with user needs. Ideal candidates will have a bachelor's degree and over 5 years of experience in learning design. The firm values diversity and inclusion, providing support throughout the recruitment process.

Qualifications

• 5+ years of experience in learning design or digital enablement roles.
• Strong knowledge of instructional design principles.
• Experience managing diverse stakeholder groups.

Responsibilities

• Lead the creation of a learning program to introduce tax practitioners to digital tools.
• Design training frameworks combining digital tools with tax applications.
• Create and customize training content for various experience levels.

Skills

Learning design

Digital enablement

Instructional design principles

Stakeholder management

Education

Bachelor’s degree in relevant discipline (e.g., Tax, Education, Instructional Design)

Tools

Digital learning platforms

Instructional design software

iFirm

TaxPrep

DataSnipper

Alteryx

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

We are seeking a dynamic and innovativelearning professional to join the Business Transformation Office for Tax & Legal within our Ignition practice. The Learning Manager will be responsible for designing, developing, and implementing, engaging, user-friendly learning experiences that enable individuals to confidently adopt and use digital tools. This role blends instructional design expertise with a strong understanding of technology to drive effective learning strategies and resources. Working closely with Product Delivery and our Learning & Development teams, the Learning Manager ensure training solutions align with strategic priorities and user needs.

What you will do

Learning Strategy Development

• Lead the creation and implementation of a robust learning program to successfully introduce tax practitioners to new and existing digital tools. Design training frameworks that combine digital tools with practical applications in tax compliance and advisory services

• Ensure all training initiatives support digital tools adoption targets and are aligned with the overall Learning & Development strategy, industry trends, and practitioner needs

• Support change management activities by executing on the training strategy

Creative Learning Solutions

• Identify innovative and impactful ways to deliver training content, including gamification, role-based simulations, e-learning modules, interactive workshops, and hybrid learning techniques

• Incorporate storytelling and scenario-building to create relatable situations for tax practitioners, emphasizing how digital tools solve real-world challenges in tax compliance and advisory

Digital Tool Integration

• Partner with Product Delivery and subject matter experts to fully understand the digital tools and their functionality

• Translate tool functionalities into user-friendly materials, ensuring easy comprehension and application

Content Development

• Create, curate, and customize training content, including guides, videos, tutorials, and case studies, targeted at practitioners at various levels of experience

• Introduce modular content delivery methods to allow for flexible, on-demand learning pathways

Stakeholder Collaboration

• Work closely with the Tax Learning & Development team, Tax practice leaders, technical advisory teams, and tool development teams to ensure alignment of training objectives with the needs of the practice

• Solicit feedback from practitioners and stakeholders to continuously improve training programs

Performance Tracking and Reporting

• Monitor practitioner progress and engagement with training programs using relevant tools and data analytics

• Regularly evaluate training effectiveness using key performance indicators, such as adoption rates, user feedback, knowledge retention, and real-world application

What you bring to the role

• Bachelor’s degree in a relevant discipline (e.g. Tax, Education, Instructional Design or Technology)

• 5+ years of experience in learning design or digital enablement roles, ideally within a professional or technology-driven environment

• Strong knowledge of instructional design principles and how this can be applied to the use of digital tools

• Experience with digital learning platforms, tools, and instructional design software

• Demonstrated ability to effectively manage diverse stakeholder groups, resolving challenges with tact and professionalism

• Experience with industry leading Tax tools (iFirm TaxPrep, Tax research tools, DataSnipper, Alteryx) is an asset

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.