Lead ITSM & Service Delivery Architect

Iamgold Corporation; Canada; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading mining company is hiring a Specialist for Technology Service Management in Canada. This pivotal role involves architecting and optimizing IT service management processes. The successful candidate will have a background in ITSM, along with strong analytical and leadership skills. Excellent communication abilities are essential to collaborate with cross-functional teams and manage IT service delivery effectively. An attractive rewards package, including a competitive salary and comprehensive benefits, is offered.

Benefits

Competitive salary

Bonus

Extended health benefits

Fitness & wellness subsidy

Registered pension plan with company match

Employee share purchase plan

Electric vehicle subsidy

Qualifications

• 4–6 years of experience in IT Service Management or related IT operations role.
• Hands-on expertise with ITSM tools and strong understanding of ITIL processes.
• Project management experience and ability to manage multiple initiatives.

Responsibilities

• Lead design, implementation, and enhancement of ITSM processes.
• Drive automation, efficiency, and measurable outcomes.
• Manage Change and Release Management processes.

Skills

IT Service Management

Analytical skills

Problem-solving skills

Leadership

Communication

Education

College or Bachelor's degree in Computer Science

ITIL foundation or higher certification

Tools

SolarWinds

ServiceNow

Job description

A leading mining company is hiring a Specialist for Technology Service Management in Canada. This pivotal role involves architecting and optimizing IT service management processes. The successful candidate will have a background in ITSM, along with strong analytical and leadership skills. Excellent communication abilities are essential to collaborate with cross-functional teams and manage IT service delivery effectively. An attractive rewards package, including a competitive salary and comprehensive benefits, is offered.