Lead Customer Trust Analyst, Premier Support

TRSS; Toronto; Hybrid; CAD 99,000 - 185,000; Full time

Job summary

A leading information services provider in Toronto seeks a professional with extensive IT audit experience to manage customer security and compliance inquiries. The ideal candidate will be an effective communicator capable of building strong customer relationships. This role offers a hybrid work model, a salary range of $99,400 to $184,600, plus a comprehensive benefits package and opportunities for career development in a supportive workplace culture.

Benefits

Comprehensive benefits package

Flexible vacation

Mental health days

Tuition reimbursement

Qualifications

• 5+ years in a consulting, advisory, or customer-facing role.
• Strong understanding of security frameworks.
• Experience supporting customer audits or security assessments.

Responsibilities

• Serve as the primary point of contact for customers on security inquiries.
• Coordinate with internal teams during customer audits.
• Lead customer meetings to discuss security posture.

Skills

IT audit experience

Risk management

Excellent communication skills

Relationship building

Education

Bachelor's degree in IT or Information Security

Tools

Security frameworks (SOC 2, ISO 27001, NIST)

Job description

Employer Industry: Information Services

Why consider this job opportunity:

• Salary range from $99,400 to $184,600, with potential for an annual bonus based on performance
• Hybrid work model offering flexibility with 2-3 days a week in the office
• Comprehensive benefits package, including flexible vacation, mental health days, and tuition reimbursement
• Opportunities for career development and growth through continuous learning programs
• Supportive workplace culture recognized for inclusion and work-life balance
• Chance to make a real-world impact in the community through pro-bono consulting projects and social initiatives

What to Expect (Job Responsibilities):

• Serve as the primary point of contact for Premier customers on security and compliance inquiries
• Support customers during their audit processes, coordinating with internal teams to gather evidence
• Lead customer meetings and calls to discuss security posture, compliance status, and audit findings
• Build and maintain strong relationships with customers and internal stakeholders
• Identify opportunities to improve processes and customer experience based on feedback

What is Required (Qualifications):

• 5+ years in a consulting, advisory, or customer-facing role related to IT audit, GRC, risk management, or information security
• Strong understanding of common security frameworks (SOC 2, ISO 27001, NIST)
• Experience supporting customer audits or security assessments, including preparing evidence
• Excellent communication skills for explaining complex security topics to diverse audiences
• Proven ability to build relationships and manage expectations with enterprise customers

How to Stand Out (Preferred Qualifications):

• Experience from Big 4, consulting firms, financial services, or similar environments
• Bachelor's degree in IT, Information Security, or related field
• Relevant certifications (CISSP, CISA, CISM, ITIL) are a plus
• Strong problem-solving skills and ability to work across functions

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