Lead Business Analyst

Canada Life; London; On-site; CAD 71,000 - 120,000; Full time

Job summary

A leading Canadian insurer is hiring a Lead Business Analyst in London, Ontario. The role involves analyzing business needs, documenting requirements, and collaborating with stakeholders to enhance Intelligent Document Processing and workflow efficiency. Candidates should have over 5 years of related experience and strong skills in Agile methodologies. This position offers a salary range of $71,900 - $119,800 annually, plus potential bonuses. Apply to be part of an inclusive team focused on improving the well-being of Canadians.

Qualifications

• 5+ years of experience in business analysis, IDP, and workflow.
• Strong expertise in requirements gathering and analysis.
• Ability to thrive in ambiguous environments.

Responsibilities

• Lead the gathering and documentation of business requirements.
• Collaborate with business and IT teams.
• Conduct impact assessments for automation opportunities.

Skills

Agile Methodology

Business Process Modeling

Analytical and Problem-Solving Skills

Effective Communication

Relationship Building

Time Management

Education

5+ years in business analysis

Experience in financial services or insurance

Tools

JIRA

Confluence

Visio

Excel

PowerPoint

Job description

Permanent Full Time

As a Lead Business Analyst within the Process & Platform Excellence team at Canada Life, you will play a critical role in analyzing business needs, defining requirements, authoring, grooming and refining user stories for our Intelligent Intake and Workflow (IIW) platform. You will work closely with stakeholders, technology teams and cross-functional partners to ensure business objectives are met efficiently and effectively. In this role, you must be comfortable working in an ambiguous and evolving environment, proactively identifying opportunities and bringing structure to complex challenges.

What you will do

• Lead the gathering, analysis, and documentation of business requirements with a focus on IIW solutions which involve Intelligent Document Processing, Workflow and Automation capabilities
• Author user stories and work with Technical Developers to groom, refine and prioritize into logical components based on estimates and time available
• Define and document business rules, and decision logic to support automated processes.
• Collaborate with business and IT teams to ensure seamless integration of IDP, workflow and automation
• Evaluate existing processes and recommend enhancements, optimizations, and new automation opportunities
• Conduct impact assessments & risk analysis for new automation opportunities
• Support governance, compliance, and audit requirements for intake and workflow.
• Participate in Scrum ceremonies, lead user acceptance testing and business exploration of new solutions, support change acceptance, and support training & change management
• Facilitate both remote and in-person working sessions with key stakeholders
• Lead your work independently, creating project plans for your activities, communicating and meeting due dates
• Provide mentorship and guidance to Senior Business Analysts in an individual contributor capacity (no direct reports).

What you will bring

• Solid understanding and experience working with / in Agile Methodology
• Solid understanding and experience working with IDP, Workflow (events, decisions, routing, assignment) and business rule automation
• Skilled at building strong, collaborative relationships at all levels of an organization
• Ability to communicate effectively, coach and support project teams
• Excellent communication skills with experience creating and leading presentations to senior ship
• Excellent interpersonal skills to effectively gather process requirements, obtain approvals, build relationships and provide sufficient influence and negotiation skills to achieve success
• Creative problem solver that can break down complex problems into meaningful parts to identify and integrate solution delivery
• Ability to analyze complex data to determine appropriate course of action towards the objectives
• Strong execution skills to support robust deployment of modernization and transformation opportunities in a dynamic environment
• Ability to work with a high degree of independence, detail and accuracy in a fast-paced environment
• Strong time management skills with the ability to prioritize competing projects
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

Qualifications

• 5+ years of experience in business analysis, IDP, workflow and business rule automation, process improvement, or related roles.
• Strong expertise in requirements gathering, business process modeling, and stakeholder management
• Ability to thrive in ambiguous environments, working with incomplete information to drive clarity and actionable next steps.
• Experience in financial services, insurance or investments is an asset.
• Proficiency in business analysis tools such as JIRA, Confluence, Visio, Excel, PowerPoint
• Strong analytical and problem-solving skills.
• Ability to work independently in agile environments
• Experience in rules harvesting, rules authoring, decision automation, business rules management systems, and rules-based decisioning frameworks is an asset
• Financial services, insurance business or investments knowledge is an asset.

The base salary for this position is between $71,900 - $119,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life servesthe financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [e-mail].

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.