Key Account Representative

The Pittsburgh Paints Company; Laval; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading coatings supplier is seeking a Key Account Representative to drive sales through their stores in the Laval and Montreal area. The role requires excellent customer service skills and account management experience, along with the ability to travel within the assigned territory. Ideal candidates will have a high school diploma and a passion for growth in existing and new accounts. This full-time position offers flexibility in hours based on business needs.

Qualifications

• Minimum three years' experience in customer service.
• Familiarity with CRM software and coatings is a plus.
• Valid driver's license required for daily travel.

Responsibilities

• Provide outstanding customer service to existing accounts.
• Develop strategies for sales opportunities.
• Collaborate with store managers to meet customer needs.

Skills

Customer service acuity

Account planning strategies

CRM software experience

Education

High school diploma

Tools

Customer Relationship Management (CRM)

Job description

Overview

As a Key Account Representative, you will grow new sales through assigned Pittsburgh Paints Company stores, growing both existing business year-over-year, and developing new accounts. You will report to the Regional Manager and work remotely/on the road based in and around the Laval, Montreal and West Island, QC area.

Responsibilities

• Ensure outstanding customer service is provided to existing customer accounts by keeping up to date with current promotions, new products, and current customer service practices to find opportunities for growth.
• Develop account planning strategies, sales opportunities, and understand existing business and the segments they serve.
• Use Customer Relationship Management (CRM) tool to run accounts, maintain call logs and contact info, and run reports.
• Collaborate with store managers and employees to ensure customers\' needs are met.
• Facilitate customer quotes to achieve margin targets according to pricing strategies.

Qualifications

• High school diploma required.
• Three (3) years\' experience with stellar customer service acuity.
• CRM software experience preferred while previous coatings experience is highly sought after.
• Daily travel within an assigned territory; must have valid driver\'s license.

This is a full-time position requiring 37.5 hours per week, with the expectation of additional hours based on business needs.