Kettle Assistant

TSA The Salvation Army TSA; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community service organization in West Kelowna seeks a Seasonal Kettle Assistant to oversee kettle operations during the Christmas campaign. Responsibilities include managing donations, training volunteers, and ensuring compliance with cash handling policies. Ideal candidates will have customer service experience and strong communication skills. The position offers competitive compensation in a supportive work environment.

Qualifications

• Minimum of one year of related experience or customer service experience.
• Money handling experience is an asset.
• Willingness to be flexible and work under pressure.

Responsibilities

• Oversee kettle counting and prepare deposits.
• Communicate daily issues to Volunteer & Kettle Coordinator.
• Assist in scheduling and training volunteers.

Skills

Basic to intermediate computer operation

Communication skills

Team player

Education

Some high school coursework

Tools

Microsoft 365

Job description

Overview

Who We Are

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. We help provide necessities such as food and clothing and support people experiencing unemployment, addiction, and family challenges. We are a faith- and values-based organization that hires and serves people of all backgrounds and walks of life.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world.

Job Description

Seasonal Position located at 3531 Old Okanagan Hwy in West Kelowna

Position Purpose

The Salvation Army Christmas Kettle Campaign is a long-standing tradition to support strong communities. The Kettle Assistant is a short-term contract position responsible for overseeing kettle counting, preparing deposits, and completing statistics for each kettle location.

Key Responsibilities

• Attends training/orientation on The Salvation Army and the Christmas Kettle Campaign
• Ensures all kettle donations are securely handled in compliance with cash handling policies and procedures
• Leads and assists in kettle operations for West Kelowna locations
• Ensures Kettle Deposit Summary results are completed and sent to the appropriate personnel
• Communicates daily issues and supply deficiencies to the Volunteer & Kettle Coordinator
• Provides training and orientation for volunteers on proper handling of kettle donations and counting procedures
• Assists in scheduling and re-scheduling volunteers as necessary
• May supervise and support kettle counting volunteers during the campaign
• Participates in recruitment of new volunteers
• Ensures timesheets and mileage reports are submitted accurately and on time (bi-weekly)
• Responds to questions from volunteers
• Performs other job-related duties as assigned

CRITICAL RELATIONSHIP MANAGEMENT

Internal: TSA staff members, Kettle campaign team

External: Community members

Managerial Responsibility

• Reports directly to Volunteer & Kettle Coordinator
• Assists in supervising Kettle Runners and Kettle volunteers

Financial and Materials Management

Collect donations in accordance with policies and procedures, ensuring donations are kept secure.

Working Conditions

Work environment is a typical office environment and typically in malls/stores.

The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement in a professional manner, upholding our code of conduct.

Qualifications and Education

Qualifications and education requirements

• Some high school coursework; completion of high school is an asset

Experience

• A minimum of one year of related experience or experience in customer service
• Money handling experience is an asset
• Related experience is an asset

Skills / Capabilities

• Solid understanding of basic to intermediate computer operation, including Microsoft 365, data entry, internet browsers, and basic file management, with the ability to create reports
• Support for the mission and purpose of The Salvation Army in Canada as it relates to position responsibilities
• Positive and outgoing representation of The Salvation Army Okanagan Central
• Compliance with OH&S Act and Regulations and adherence to health and safety policies
• Ability to provide an original copy of a satisfactory Background Check (including Child Check if appropriate)
• Driver’s Abstract satisfactory to The Salvation Army
• Valid driver’s license and a reliable vehicle
• Excellent communication and interpersonal skills
• Enthusiastic team player with strong communication skills
• Able to lift 9 to 12 kg (20–25 lbs)
• Strong people skills and the ability to work with people of all ages and abilities
• Willingness to be flexible and work under pressure with daily timelines and changing priorities
• Ability to maintain strict confidentiality of donor, volunteer, and organizational information

Compensation

The target hiring range for this position is $17.85 to $20.64, with a maximum of $24.77. Placement within the salary range will be based on market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation, and we will discuss this with you.

Key Skills

Fashion Retail, Engineering, IFRS, Axapta, Computing

Employment Type: Full-Time

Experience: Years

Vacancy: 1

Monthly Salary: 17 - 20