Junior System Support Analyst - Infrastructure

IBM; Ottawa; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading technology company is seeking a Junior System Support Analyst for a contract hybrid opportunity in Ottawa. The candidate must have experience with Active Directory, Windows PowerShell, and security clearance. This role includes responsibilities such as evaluating Microsoft server patches and supporting enterprise systems. The ideal candidate has completed two years in a computer science program and has at least six months of relevant experience.

Qualifications

• Must have Canadian Federal Government Security Clearance.
• Minimum six months of experience in IM/IT in a technical role.
• Demonstrated experience in information system troubleshooting.

Responsibilities

• Define and administer Active Directory on Windows Server.
• Evaluate and apply Microsoft Server patches.
• Install and monitor enterprise Virus Scanning solutions.

Skills

Experience with Active Directory

Windows PowerShell

Microsoft Windows Clusters

Optimizing Microsoft Server patches

Basic UNIX knowledge

Experience supporting Printers and Scanners

Monitoring Enterprise Systems

Education

Two academic years in computer science or related field

Tools

Tivoli Spectrum Protect

VMware (vSphere, ESXi, Workstation)

Job description

Overview

Junior System Support Analyst - Infrastructure

The IBM – Public Sector Resourcing Team is seeking a Junior System Support Analyst (Infrastructure) for a contract hybrid opportunity in the Ottawa area.

Responsibilities

• Defining and administering Active Directory on Windows Server 2016 / 2019 / 2022
• Evaluating Microsoft Server patches, and applying the patches
• Experience building and maintaining Microsoft Windows Clusters
• Experience requesting and applying Windows Server Certificates
• Installation and monitoring of an enterprise Virus Scanning solution
• Experience installing and configuring client software for an Enterprise Backup System (Tivoli Spectrum Protect), monitoring of the client’s backups on a daily basis, and periodically testing the backups
• Basic UNIX (AIX and Red Hat Enterprise Linux) knowledge
• Demonstrated experience supporting Printers and Scanners for end users
• Experience monitoring and troubleshooting an Enterprise System
• Demonstrated experience automating tasks using Windows PowerShell or batch files
• Experience with VMware, both on a server (vSphere and ESXi) and desktop (VMware Workstation) level
• Windows Server 2016 / 2019 / 2022 installation and configuration
• Create detailed documentation such as build books, process guides, design documents of solutions implemented

Mandatory requirements

• Canadian Federal Government Security Clearance – Reliability Clearance Required, Secret Clearance Preferred (must have clearance process completed prior to applying)
• The proposed resource must have successfully completed two academic years of an acceptable post- secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed. Note : "An acceptable post-secondary education program must meet the education levels established by Canadian provincial and territorial authorities. Post-secondary education programs that are not Canadian will be accepted if equivalency has been granted by a Canadian provincial or territorial authorities"
• The proposed resource must have a minimum six (6) months of demonstrated experience in IM / IT, in a technical role
• The proposed resource should demonstrate experience in information system trouble shooting, that includes all of the following activities: Documented Diagnosis; Documented Problem Analysis; and Documented Recommendations

We thank all applicants for their interest, however, only candidates selected for preliminary interviews will be contacted.

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