Junior Salesforce Analyst

Finney-Taylor Consulting Group Ltd.; Calgary; On-site; CAD 60,000 - 75,000; Full time

Job summary

A Calgary-based consulting firm is seeking a Junior Salesforce Analyst to manage support tickets and troubleshoot basic Salesforce issues. The ideal candidate will have 1-2 years of experience working with Salesforce, a strong customer service mindset, and familiarity with ticketing systems. Join a dynamic team to assist users and enhance their Salesforce experience in a supportive environment.

Qualifications

• 1–2+ years of experience working with Salesforce.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow).
• Strong customer-service mindset.

Responsibilities

• Receive, log, and update Salesforce support tickets.
• Gather information from users and document issues.
• Troubleshoot basic Salesforce UI and navigation issues.
• Provide guidance to users via email and chat.
• Escalate complex issues to senior analysts.

Skills

Salesforce support ticket management

Troubleshooting basic Salesforce issues

User communication

Customer service mindset

Experience with ticketing systems

Tools

Salesforce

Jira

ServiceNow

Zendesk

Job description

Job Description

Our Client in Calgary is looking for a Junior Salesforce Analyst.

Must Have Primary Skills

• Receive, log, and update Salesforce support tickets (incidents, service requests, “how-to” questions).
• Gather clear information from users and document steps to reproduce issues.
• Troubleshoot basic Salesforce issues (UI/navigation, list views, simple report fixes, login/access issues).
• Provide step‑by‑step guidance to users via email, chat, and screen‑sharing sessions.
• Escalate complex issues to senior analysts with appropriate documentation.

Nice To Have Secondary Skills

Same as above.

Proven Experience In

• 1–2+ years of experience working with Salesforce in any capacity (admin, analyst, power user, internship, or academic projects).
• Core objects: Accounts, Contacts, Opportunities, Cases, Leads.
• Salesforce Lightning Experience (navigation, records, list views).
• Running and modifying basic reports and dashboards.
• Service Cloud concepts (Cases, Queues, Assignment Rules, Email‑to‑Case).
• Experience working in a help desk, call center, or customer support environment is an asset.
• Familiarity with any ticketing system (Jira, ServiceNow, Zendesk, Halo, etc.) is an asset.
• Strong customer‑service mindset and professional communication style.
• Updating page layouts and list views.
• Creating or updating simple fields and picklists.
• Adjusting report filters and basic report formats.
• Document resolutions and contribute to internal knowledge base / FAQ articles for repeat issues.
• Create simple user‑facing guides with screenshots for common “how-to” topics.
• Maintain accurate ticket histories and status updates in the Service Desk tool.

Email: [e-mail]