Junior IT Analyst

KOHO; Canada; On-site; CAD 44,000 - 55,000; Full time

Job summary

A financial services company in Canada is seeking a Junior IT Analyst who is passionate about problem-solving in a remote-first environment. You will support systems, diagnose technical issues, and help improve workflows. Ideal candidates are self-motivated with a strong customer service mindset, excellent troubleshooting abilities, and a desire for continuous learning. Join a collaborative team that values impact and autonomy while building a better financial future for Canadians.

Qualifications

• Self-motivated and able to work independently.
• Excited to learn and grow with rapidly evolving technology.
• Eager to deepen expertise across various technologies.

Responsibilities

• Provide technical support and troubleshooting.
• Diagnose and resolve technical issues for end-users.
• Maintain and document IT processes and solutions.
• Collaborate with team members to implement new tools.

Skills

Troubleshooting skills

Strong communication skills

Adaptability

Customer service mindset

Detail-oriented

Education

Foundational IT knowledge

Tools

macOS

JumpCloud

Google Workspace

Slack

Job description

About KOHO

We’re on a mission to make financial services better for every Canadian. That means no hidden fees, no predatory interest rates - just financial products designed to help our users spend smart, save more, and build real wealth. We’re a performance organization with a strong heart: we care deeply about outcomes, and everything ties back to our mission - to financially empower a generation of Canadians.

At KOHO, we’re not your average 9-5. We believe real impact comes from people who are trusted, empowered, and supported to do their best work - without sacrificing their lives to do it. We prioritize work-life integration, not just work-life balance. That means asynchronous collaboration, flexible hours, and a remote-first setup built around autonomy and high trust.

KOHO is entering its next chapter - leaner, smarter, more AI-integrated. We’re building for impact, not bureaucracy. If you thrive in environments that value clarity, ownership, and bold thinking, you’ll fit right in.

About The Role

We're looking for a Junior IT Analyst to join our team in a remote-first role based in Canada — someone who is genuinely motivated by troubleshooting challenges and passionate about continuous learning. This is an excellent opportunity for someone early in their IT career who gets excited about solving problems and constantly expanding their technical knowledge.

Reporting to the Senior Manager of Product Security, you'll be part of a team that keeps our technology infrastructure running smoothly and empowers our team to work effectively from anywhere.

What You'll Be Doing

• Providing technical support and troubleshooting across all company systems, applications, and hardware
• Diagnosing and resolving technical issues for end-users with minimal supervision
• Managing user accounts, permissions, and access controls across our technology stack
• Maintaining and documenting IT processes, procedures, and solutions in our knowledge base
• Collaborating with team members to implement new tools and improve existing workflows
• Proactively identifying potential technical issues and implementing preventive solutions
• Supporting onboarding and offboarding processes to ensure smooth transitions for team members
• Staying current with emerging technologies and best practices to continuously improve our IT operations

Who You Are

• You have excellent troubleshooting skills – you're naturally curious and persistent when solving technical problems
• You're self-motivated and work effectively independently with minimal hand-holding
• You have strong communication skills and can explain technical concepts to non-technical users in a clear and patient manner
• You're adaptable and embrace change – technology evolves quickly and you're excited to learn and grow with it
• You have a customer service mindset and genuinely enjoy helping people solve their technical challenges
• You're detail-oriented and understand the importance of documentation and following established processes
• You have foundational IT knowledge and are eager to deepen your expertise across various technologies
• Nice to have: Experience with macOS, JumpCloud, Google Workspace, and Slack

The budgeted salary range for this role is $44,000 - $55,000 CAD / year.

At KOHO, we are dedicated to providing pay transparency to all candidates. Compensation at KOHO is determined through various factors including but not limited to: comparable salary market data within Canada, technical skill assessment, a holistic view of previous work history, and internal pay equity with other KOHO team members.

Description de poste en français

À propos du poste

Nous sommes à la recherche d’un(e) analyste TI junior pour rejoindre notre équipe dans un rôle en télétravail basé au Canada — une personne véritablement motivée par les défis de dépannage et passionnée par l’apprentissage continu. Il s’agit d’une excellente occasion pour quelqu’un en début de carrière en TI qui aime résoudre des problèmes et développer constamment ses connaissances techniques.

Relevant du/de la gestionnaire principal(e), Sécurité des produits, vous ferez partie d’une équipe qui veille au bon fonctionnement de notre infrastructure technologique et permet à nos équipes de travailler efficacement de partout.

Ce que vous ferez

• Offrir du soutien technique et effectuer du dépannage pour l’ensemble des systèmes, applications et équipements de l’entreprise
• Diagnostiquer et résoudre les problèmes techniques des utilisateurs finaux avec un minimum de supervision
• Gérer les comptes utilisateurs, les permissions et les contrôles d’accès au sein de notre environnement technologique
• Maintenir et documenter les processus, procédures et solutions TI dans notre base de connaissances
• Collaborer avec les membres de l’équipe pour mettre en place de nouveaux outils et améliorer les flux de travail existants
• Identifier de façon proactive les problèmes techniques potentiels et mettre en œuvre des solutions préventives
• Soutenir les processus d’accueil et de départ afin d’assurer des transitions fluides pour les membres de l’équipe
• Se tenir à jour sur les technologies émergentes et les meilleures pratiques afin d’améliorer continuellement nos opérations TI

Qui vous êtes

• Vous possédez d’excellentes compétences en dépannage : vous êtes naturellement curieux(se) et persévérant(e) lorsqu’il s’agit de résoudre des problèmes techniques
• Vous êtes autonome et travaillez efficacement de façon indépendante avec peu de supervision
• Vous avez de solides compétences en communication et pouvez expliquer des concepts techniques à des utilisateurs non techniques de manière claire et patiente
• Vous êtes adaptable et ouvert(e) au changement : la technologie évolue rapidement et vous êtes enthousiaste à l’idée d’apprendre et de progresser avec elle
• Vous avez une mentalité orientée service à la clientèle et aimez sincèrement aider les gens à résoudre leurs défis techniques
• Vous êtes attentif(ve) aux détails et comprenez l’importance de la documentation et du respect des processus établis
• Vous possédez des connaissances de base en TI et souhaitez approfondir votre expertise dans diverses technologies
• Atout : expérience avec macOS, JumpCloud, Google Workspace et Slack

KOHO is for builders.

If you’re energized by challenge, motivated by mission, and want to be part of a team that punches above its weight - we want to hear from you.

The KOHO culture is one of collaboration, creativity, and diverse perspectives. We are committed to building and fostering an inclusive, accessible environment for everyone. If you have any questions, concerns, or requests regarding accessibility needs, please contact [e-mail] and the People and Culture team will be happy to help.

AI Disclosure: KOHO uses artificial intelligence (AI) in certain aspects of its recruitment process to screen, assess, or select applicants. For any questions or concerns, please contact us at [e-mail].

Note: this posting is for an existing vacancy that we are seeking to fill.

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