Junior FinTech Support & API Tester

Fiat Republic; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading fintech company in Toronto is searching for a Junior Member Support Specialist to enhance client satisfaction through technical support. This hybrid role requires strong communication skills, problem-solving capabilities, and a passion for learning. You will assist clients with financial topics while collaborating with teams across multiple time zones. Join a collaborative environment where you can make impactful decisions and contribute to the company's success.

Benefits

Opportunity for professional growth

Collaborative team culture

Company retreats

Qualifications

• Client-first and quality-first mindset.
• Professional written and oral communication skills.
• Eagerness to master new software tools.
• Independent work ethic with strong time management.

Responsibilities

• Support clients through technology and compliance requests.
• Become proficient with API-focused applications.
• Perform detailed manual checks for software functionality.

Skills

Technical support background

Excellent communication in English

Problem-solving abilities

Team collaboration

Time management skills

Curiosity for learning new tools

Tools

Jira

Confluence

Postman

Job description

A leading fintech company in Toronto is searching for a Junior Member Support Specialist to enhance client satisfaction through technical support. This hybrid role requires strong communication skills, problem-solving capabilities, and a passion for learning. You will assist clients with financial topics while collaborating with teams across multiple time zones. Join a collaborative environment where you can make impactful decisions and contribute to the company's success.