Junior Claims Adjuster

Crawford & Company (Canada) Inc.; Ontario; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading claims adjusting firm in Ontario is seeking a Junior Claims Adjuster. This hybrid role includes in-person training and offers entry-level candidates a chance to learn from experienced professionals. Responsibilities include investigating claims, evaluating coverage, and negotiating settlements. The ideal candidate has a background in insurance and strong communication skills, with opportunities for growth and development in a collaborative environment.

Benefits

Pay and incentive plans recognizing performance excellence

Benefit programs supporting wellness

Training programs promoting continuous learning

Sustainability initiatives

Qualifications

• Post-secondary education in an insurance-related field, working towards full license and CIP designation.
• Must be a team player committed to quality and customer service.
• Commitment to continuous learning.

Responsibilities

• Investigation, collection, and analysis of claims information.
• Evaluates coverage, liability, and quantum.
• Negotiates, settles, and finalizes claims.

Skills

Knowledge of commercial and personal lines in Property and Auto PD

Ability to conduct telephone investigations

Advanced skills in Office 365 and Windows 10

Excellent communication skills

French/English bilingualism

Education

Post-secondary education in an insurance-related field

Job description

We are currently recruiting for a Junior Claims Adjuster to join our claims adjusting team in Ontario, Canada.

This is a hybrid position. All applicants selected for the role must attend the first 2 weeks of in-person training on-site in Waterloo, Toronto, or Mississauga.

At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. This hiring program is designed to provide entry-level candidates with an opportunity to learn from experienced claims professionals. The successful candidate will participate in ongoing training across various adjusting roles, with opportunities to shadow in different departments. Each individual in this training program will work in 3-4 areas within their first two years.

Responsibilities

• Investigation, collection, and analysis of claims information
  • Telephone interviewing claimants and witnesses
  • Directing field adjusters to obtain evidence
  • Obtaining official documents
• Evaluates coverage, liability, and quantum
• Confirms and documents coverage
• Assesses evidence and applies liability analysis
• Reviews medical records and assesses damages to reserve appropriately
• Negotiates, settles, and finalizes claims
• Negotiates with first and third parties
• Obtains all documentation to complete claims
• Facilitates payment and maintains bordereau
• Accurate recording, reporting, and presentation of files
• Documents all activities in the system
• Reports promptly to the supervisor
• Maintains master claims file
• Maintains accurate billing, and records of time and expenses
• Completes precise time capture and docketing
• Generates and processes client invoicing
• Works with the manager to maintain client relations
• Ensures compliance with client programs and standards
• Answers inquiries promptly and resolves issues efficiently

Qualifications

• Knowledge of commercial and personal lines in Property and Auto PD is an asset
• Post-secondary education in an insurance-related field, working towards full license and CIP designation
• Ability to conduct telephone investigations, evaluate, negotiate, and settle claims
• Proficient in maintaining detailed activity, transaction, and reserve records
• Advanced skills in Office 365 and Windows 10
• Excellent communication skills
• Must be a team player committed to quality and customer service
• French/English bilingualism is an asset
• Commitment to continuous learning

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community — one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we operate as One Crawford: united in purpose, vision, and values. Learn more at www.crawco.com.

Our total compensation plans include:

• Pay and incentive plans recognizing performance excellence
• Benefit programs supporting financial, physical, and mental wellness
• Training programs promoting continuous learning and career growth
• Sustainability initiatives giving back to our communities
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion