Junior Business Systems Analyst

City of Surrey; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

A municipal organization is seeking a Junior Business Systems Analyst to support Land Development processes in Surrey. The role involves providing guidance, training, and problem-solving for the city's Land Management System. Candidates should have a bachelor's degree or diploma in a related field with relevant experience, strong analytical skills, and the ability to effectively communicate with both technical and non-technical users. This position offers an hourly rate starting at $43.77 with opportunities for advancement.

Qualifications

• Bachelor's or diploma in a related discipline with relevant municipal experience.
• Strong problem-solving skills and dedication to client service.
• Ability to work under pressure and communicate complex information.

Responsibilities

• Support Land Development processes and guide users on the city’s Land Management System.
• Provide ongoing training and support for end users.
• Develop strong relationships with stakeholders and IT for system issues.

Skills

Client service orientation

Analytical thinking

Effective communication

Proactive problem-solving

Independent work

Business knowledge

Education

Bachelor's degree in a related discipline

Diploma in a related discipline

Technical courses in the field

Tools

AMANDA

Power BI

SQL

Job description

City of Surrey

Junior Business Systems Analyst (Functional Application Analyst 1)

PROJECT (2 YEARS)

EMPLOYMENT STATUS Union - CUPE Local 402 – Project (2 Years)

SCOPE The Business Improvement Team is looking for a Junior Business Systems Analyst (Functional Application Analyst 1) to join the team to support the Land Development processes. The incumbent will work as part of the team to provide guidance, support and training of the city’s Land Management System (AMANDA). Considerable judgment, problem solving ability and expertise is required to develop solutions to operations issues arising out of the system that could have a serious impact to the City.

RESPONSIBILITIES

• Participates in ongoing business operations and completes work assignments, as delegated.
• As the primary source of contact, responds to, investigates, prioritizes, and resolves integrated administrative, technical, or operating problems within the functional end user base using standard methodologies and procedures, interpreting or adapting as situations and problems arise.
• Provides ongoing support and training to all end users, including management staff, through training programs, one on one consultation, systems, or procedural advice etc.
• Assumes key role in the future development of the system by participating in development of business cases, taking business unit lead role in needs identification, defining requirements, assisting with development of work break down structure and project plans, and assumes key business unit role in testing and implementation.
• Work closely with departmental stakeholders to develop strong working relationships and to effectively articulate and advocate on their behalf.
• Has frequent contact with IT for all system issues raised by business users and manages their resolution.
• Maximizes integration between end user groups by analyzing business processes and recommending improvements where appropriate.
• Leads report development (Ad Hoc Reporting with SQL, Crystal Reports, Power BI) based on end user needs, both staff and management.
• Other job-related duties as assigned

QUALIFICATIONS

• Bachelor's degree in an acceptable related discipline from a recognized post-secondary institution, plus 2 years of directly related and relevant experience, preferably in a municipal setting; OR
• Diploma in an acceptable related discipline from a recognized post-secondary institution, plus 4 years of directly related and relevant experience, preferably in a municipal setting; OR
• Technical courses in the field plus 6 years of directly related and relevant experience, preferably in a municipal setting.

KNOWLEDGE SKILLS AND ABILITIES

• A strong dedication to serving clients and ability to work closely with end users.
• Thinks logically and analytically in a problem-solving environment.
• Effectively communicates both orally and in writing, including complex technical information.
• Ability to work in a strategic and proactive manner to perform under pressure and meet deadlines established according to corporate priorities.
• Demonstrates self motivation, ability to work independently and efficiently and strong service orientation.
• Considerable business knowledge of functional area of expertise.
• Knowledge of AMANDA (or other Municipal Land Management Systems) and business processes are considered assets.
• Knowledge or experience with data analytics and tools (Power BI/SQL) are considered assets.

OTHER INFORMATION

• Pay Grade: 25
• Hourly Rate: $43.77 (2024 Rates)
• Hours Per Week: 35

PAY STEPS

• Step 1: $43.77
• Step 2 (6 months): $45.61
• Step 3 (18 months): $47.52
• Step 4 (30 months): $49.52

INTEGRITY • SERVICE • TEAMWORK • INNOVATION • COMMUNITY

Help us build a world-class city. We are hiring talented innovators seeking meaningful work to drive our city – and their careers – forward.

Apply online at www.surrey.ca/careers