Junior Business Analyst

Ardene; Laval; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading retail chain is seeking a Junior Business Analyst in Laval. This role involves supporting project activities, bridging communication between teams, and providing technical support. The ideal candidate has 2+ years of experience, a relevant degree, and is bilingual in French and English. Join a dynamic team and be part of an energetic work environment.

Qualifications

• Minimum of 2 years experience as a Junior Business Analyst or relevant role.
• Proven ability to analyze and resolve technical issues.
• Experience contributing to major IT projects with multidisciplinary teams.

Responsibilities

• Assist in bridging communication between business teams, IT, and external partners.
• Support project activities by coordinating tasks and tracking timelines.
• Provide day-to-day first-line technical support to end users.

Skills

.problem-solving mindset

IT solutions knowledge

Technical issue resolution

Project management familiarity

Excellent communication skills

Ability to work under pressure

Bilingual (French and English)

Education

Bachelor’s degree in Information Technology

Tools

Jira

Azure DevOps

Job description

Overview

WHO YOU ARE:
You are smart, energetic and team-oriented. Recognized for your organizational skills, you focus on results and own what you do every step of the way.

Responsibilities

• Assist in bridging communication between business teams, IT, and external partners to help clarify requirements and support alignment with business objectives.
• Support project activities by coordinating tasks, tracking timelines, and following up to ensure deliverables are met.
• Contribute to project planning by documenting requirements, preparing test cases, and recording results.
• Participate in requirements gathering sessions, functional analysis, and support the implementation of new software solutions.
• Provide day-to-day first-line technical support to end users, escalating issues when needed.
• Help investigate user-reported problems and document findings for resolution by senior team members or vendors.
• Collaborate with cross-functional teams to support testing, user training, and rollout activities.
• Prepare updates on project status for review with the IT Senior Program Manager, highlighting progress and potential risks.
• Additional tasks as required.

What You’ll Need

• Minimum of 2 years experience as a Junior Business Analyst or relevant role
• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Strong knowledge of one or more IT solutions and related systems.
• Proven ability to analyze and resolve technical issues with a problem-solving mindset.
• Familiarity with project management methodologies and tools (e.g., Jira, Azure DevOps).
• Experience contributing to major IT projects with multidisciplinary teams.
• Ability to understand and translate business needs into both process and technical requirements.
• Excellent written and verbal communication skills.
• Skilled at working under pressure while managing multiple priorities.
• Ability to work on-site in Laval 5 days per week.
• Fluent in French and English (spoken and written)

Grow with Us

We’re pretty proud to say that everything we do starts with our people – whether it’s in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. Ardene is truly a creative hub that is second to none.

Be part of a fun, dynamic and energetic team! Join our team and begin your career at one of North America’s top retail chains!

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.