Jr. Project Manager - Marketing

T-Net British Columbia; Vancouver; Hybrid; CAD 65,000 - 80,000; Full time

Job summary

A regional project management firm in Metro Vancouver is looking for a Junior Project Manager to improve the EV contractor referral process. The ideal candidate will have a diploma in business administration and at least six years of experience in customer engagement management. Responsibilities include leading process analysis, project management for implementation, and collaboration with internal and external stakeholders. This position offers a hybrid work environment and is governed by a vaccination policy.

Qualifications

• Minimum six years of experience in customer engagement management.
• Familiar with document and records management systems.
• Project management experience with leadership in change management.

Responsibilities

• Lead the development of the Referral Process feedback loop.
• Analyze current-state Referral process and perform risk analysis.
• Project manage the implementation of the EV Referral Improvement work plan.

Skills

Customer engagement management

Business process optimization

Strong communication skills

Change management

Team collaboration

Education

Diploma in business administration

Tools

Visio

CRM systems

Job description

Job Title: Junior Project Manager - Marketing

The PM will work on a business improvement initiative to improve the process of referrals to external contractors for the installation of electric vehicle charging stations. Currently, our client receives requests from customers to have EV charging stations installed at their buildings and then manually must look up external contractors who can provide the installation service. They wish to implement a streamlined online web form and process so these referrals can be actioned more promptly, and the referrals sent quicker.

Key Activities:

• Leading the development of Referral Process feedback loop and the Alliance Department Key Performance Indicator Dashboard.
• Analysis of current-state Referral process and perform risk and value analysis of alternatives.
• Developing and validating recommendations with strong collaboration from the Alliance team.
• Operationalize the plan: deliver work package for presentation and support of Alliance team.
• Driving the work plan for integration into the business process while maintaining day-to-day operational demands.
• Creating key decision support documents and correspondence and updating the program manual.
• Regularly communicate project risks and issue resolution mitigation to supervision, and periodically to the Alliance team.
• Create an Alliance (EV) Referral model or matrix and implementation plan.
• Create Performance Tracking framework, dashboard/layout of key metrics, and implementation plan with IT requirements.
• Project manage the implementation of the EV Referral Improvement work plan, with consideration to phasing in best practice processes to the Commercial and Industrial sectors.

Key Tasks:

• Review documentation and analyze the Alliance Referral process - end-to-end - from EV contractor referral screening to closing the feedback loop with a contractor scorecard.
• Conduct web search on alternate models - conduct pros and cons analysis.
• Strive to develop a consistent process model applicable to the Residential, Commercial and Industrial sectors with the understanding of similarities and differences amongst sectors.
• Determine opportunities where customization may be required due to the C&EM Program or individual sector or sub-sector uniqueness.
• Rules and exceptions should be minimized where possible while understanding each sector's specific behaviors.
• Investigate Open vs. Closed Trade Allies Network Alliance model with customer self-serve and develop IT requirements strawman.
• Assess potential ramifications to the company's indemnification or reputational impact.
• Work within and collaborate with Alliance team subject matter experts on day-to-day operational needs while driving strategic improvements for the implementation plan.
• Create implement plan with priority matrix to close the loop.
• Weekly check-in meetings with supervisor and bi-weekly update meetings with team.

The Successful Candidate Will:

• Liaise and collaborate with Alliance team members and other internal stakeholders as well as external partners, as necessary.
• Improve the EV Contractor Referral process, secure team buy-in, and drive implementation of the approved plan.
• Create Alliance department team dashboard to track and report monthly performance.
• Review evaluation reports and internal market pulse checks to develop, support or reinforce recommendations made for implementation.
• Project manage the action plan for implementation.
• Be able to provide day-to-day support function including troubleshooting (both technical and how to).
• Work with Alliance team on recommendations for potential system enhancements in support of department goals.
• Determine and reinforce best practices and assist team with user testing and implementation.
• May be required to act as a liaison for issues resolution for users, IT groups and vendors.
• Provides feedback related to status of new enhancements and implementation.
• May be required to provide IT project coordination services to implement recommended enhancements and/or customized business-specific collaboration and document management solutions.

Qualifications:

• Diploma preferably in business administration and management with minimum six or more years of experience in customer engagement management or business process optimization.
• Related work experience as a business analyst responsible for aligning business requirements with the process and/or technology solutions.
• Familiar with document and records management systems and related CRM IT technology requirements, systems testing, process mapping (Visio) and documentation best practices.
• Project management experience with leadership in change management.
• Ability to gain support through confident communication to internal colleagues and external stakeholders.
• Experience working in team setting to deliver solutions applying strong facilitation, communication, documentation development and delivery of training materials.

This role requires regular or occasional attendance at the workplace(s) and as such will be subject to the company's Contractor Vaccination Policy.

An initial 1-year contract, office base will be Dunsmuir, downtown Vancouver, hybrid office and WFH schedule.

We are an equal opportunities employer and welcome applications from diverse candidates.