Job (Edmonton) : Full-Time Box Office Clerk – Edmonton Opera

Theatre Alberta; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local arts organization in Edmonton seeks a Box Office Clerk to provide outstanding customer service and assist with ticketing operations. The role requires experience with ticketing software and excellent communication skills. Successful candidates will engage with patrons and support box office activities during performances. This full-time position offers a health benefits package after the probation period and may involve occasional evenings and weekends.

Benefits

Health benefits package upon probation completion

Qualifications

• Demonstrated knowledge with ticketing software such as Tessitura and Ticketmaster.
• Strong ability to prioritize tasks and be flexible.
• Excellent customer service skills and professional communication.

Responsibilities

• Provide excellent customer service regarding ticketing issues.
• Work in coordination with Tix on the Square staff.
• Assist with all box office activities including sales and inquiries.

Skills

Customer service

Ticketing software knowledge

Communication skills

Tools

Tessitura

Ticketmaster

Job description

Edmonton Opera Box Office Clerk

Summary: Edmonton Opera is looking for a Box Office Clerk. Reporting to the Box Office Manager and working in collaboration with all departments, this individual will be passionate about the performing arts in Edmonton and provide exceptional customer service to Edmonton Opera patrons, assisting in processing ticket purchases, subscriptions and event tickets. The Box Office Clerk also works as part of the EO team in coordination with the Tix on the Square staff. This is a full-time, salaried position from Monday to Friday with occasional weekend and evening shifts required.

Workplace: The Edmonton Opera Box Office located at 9930 – 102 St., Edmonton, AB, in Tix on the Square.

Position reports to: Box Office Manager.

Key responsibilities and accountabilities

• Providing excellent customer service to all Edmonton Opera patrons and benefactors regarding ticketing issues
• Work in coordination with Tix on the Square staff in joint projects, and day-to-day operations
• Ongoing learning and utilization of Tessitura for ticketing as well as assisting other departments within the EOA and Tix on the Square as required
• Assisting in all box office activities such as sales, exchanges, general inquiries, day-to-day operations, calls and dealing with issues that do not need to be escalated to the Box Office Manager
• Booking group ticket sales, education group sales and answering all phone calls or email inquiries regarding tickets and subscriptions
• Participating in all Edmonton Opera productions and events as required by the Box Office Manager (checklists, assist with printer set up, laptop set-ups, will call table and float)
• Maintaining Daily Reconciliation Reports and Sales Reconciliation forms onsite at Box Office
• Maintaining Merchandise Inventory Records and reporting to Box Office Manager

Requirements / qualifications

• This position requires demonstrated knowledge and experience with ticketing software such as Tessitura, Ticketmaster, etc., and a strong ability to prioritize tasks and be flexible in assignments.
• Excellent customer service skills (both written and oral), and an ability to effectively communicate with patrons in a professional manner are important.
• This position will require working with various departments such as special events/donor events, so an ability to work well in a team environment as well as independently is a must.
• A minimum of two years of directly related work experience is preferred.

Health benefits package pending upon completion of probationary period.

Working hours are expected to be forty (40) hours per week, Monday – Friday with occasional evening and weekend shifts for performances.

This job has now been filled.

For further information on this opportunity please contact Joanne Madeley, 780-429-1000. This position will remain open until filled. Edmonton Opera is an equal opportunity employer.

Visit our website to view the full posting: http://edmontonopera.com/pdf/season/2014/EOA_boxofficeclerk.pdf

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