Jasper Skytram Lift Operations Manager

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 50,000 - 70,000; Full time

Job summary

A renowned Canadian resort in Alberta is seeking a full-time Lift Operations Manager to lead a team in ensuring safety and guest service excellence. You will oversee daily operations, manage facilities maintenance, and support a positive team environment. Ideal candidates have supervisory tourism/hospitality experience and strong leadership skills. This role offers stunning landscapes and a collaborative workplace culture.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays and dining

Qualifications

• 1-2 years of previous tourism/hospitality experience in a supervisory capacity.
• Physically capable of lifting up to 50 lb and comfortable working at heights.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Oversee daily lift operations with a focus on safety and efficiency.
• Lead, train, and support the Lift Operations team.
• Coordinate routine and preventative maintenance for facilities.

Skills

Leadership

Proficient in Microsoft Office 365

Strong hospitality skills

Proactive problem-solving

Ability to work under pressure

Education

Tourism & Hospitality Diploma

Job description

Overview

Pursuit Collection Jasper, AB | Full-time

Your daily pursuit will be driving operational excellence through hands-on management and proactive communication. You’ll lead a team of up to 20, overseeing lift operations and facilities maintenance personnel with a sharp eye on safety and a strong commitment to guest service. Your ability to anticipate challenges will help the team stay one step ahead.

When does this adventure begin? This is a full-time, regular position beginning August 2025.

What perks can you expect? Join an inclusive, global team and make lifelong connections. Enjoy free access to Pursuit attractions and 50% off for friends. Get discounts on hotel stays, dining, and retail. Access subsidized mental health and wellness resources.

What will you do in this job? Oversee daily lift operations with a focus on safety, efficiency, and adherence to company policies and safety codes. Maintain accurate operational records in line with safety and insurance requirements. Generate comprehensive reports on weather trends, visitation numbers, and lift downtime. Analyze these data sets to identify patterns, inform operational decision-making, and highlight key areas for improvement to enhance overall performance and guest experience. Lead, train, and support the Lift Operations team, including hiring, scheduling, payroll, and performance feedback. Coordinate routine and preventative maintenance for facilities, working with internal teams and external contractors to ensure timely and cost-effective completion of work. Assist with facilities upkeep, including minor repairs, troubleshooting, and identifying areas needing attention to maintain a safe and functional work environment. Foster a clean, safe, and compliant work environment, including chairing the Health & Safety Committee. Collaborate across departments and with contractors, maintaining strong communication and coordination. Support emergency response efforts and assist with lift and building maintenance as needed. Assist with the development and maintain annual budgets to ensure financial accuracy aligned with organizational goals. Coordinate transportation logistics for staff, collaborate with local transportation providers to ensure adherence to critical schedules and operational efficiency. Consistently represent the company professionally and take on additional duties as assigned.

What skills and experience do you need for this job?

• Tourism & Hospitality Diploma is an asset.
• 1-2 years of previous tourism/hospitality experience, in a supervisory capacity.
• Proven ability to lead.
• Physically capable of lifting up to 50 lb and comfortable working at heights up to 70 meters.
• Proficient in Microsoft Office 365.
• Ability to work a flexible schedule including nights, holidays, and weekends.
• Arial lift industry or related experience is an asset.

Skills for success

• Strong hospitality skills with a professional, approachable demeanor.
• Positive, calm, and reliable under pressure in dynamic outdoor environments.
• Team-oriented leader and collaborator, able to both give and receive direction.
• Proactive and observant, with initiative to identify and complete tasks independently.
• Self-aware and committed to continuous learning and development.
• Confident problem-solver with the ability to coach service excellence in others.

What will your work environment be like?

Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of your role with us, you’ll get to explore and see amazing scenery and wildlife within the Canadian Rockies. Fun. You’ll meet team members from across the globe and participate in team events. Independent. You’ll spend your days in and around our properties. Remote. Our home is filled with trees, lakes, and blue-sky days; rather than buildings, freeways, and smog. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required. We work as a team and duties may change based on needs of the team and company.

EEO and accommodations

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail]. We thank all candidates for their interest; however, only applicants selected for further consideration will be contacted.