Jasper Alberta Director of Technical Client Oversight and Expectations

The Fairmont Jasper Park Lodge; Municipality of Jasper; Hybrid; CAD 100,000 - 120,000; Full time

Job summary

A restoration company is seeking a Director of Technical Client Oversight and Expectations to train teams and manage client relationships. This role involves developing performance management and collaborating on vendor management. Candidates should have 5+ years of experience in estimation principles within the insurance sector and strong problem-solving skills. Benefits include dental, life, and disability insurance, as well as paid time off.

Benefits

Mileage reimbursement

Paid time off

Vision care

Dental care

Life insurance

Disability insurance

RRSP match

Qualifications

• 5+ years’ experience with estimation principles in the insurance industry.
• Some supervisory/management experience.
• WTR, ASD, Mold certifications required.

Responsibilities

• Support Business Development with trainings and vendor management.
• Address customer concerns and escalations.
• Lead projects for technical and process workflow improvements.
• Train teams on estimating, budgeting, and customer service.

Skills

Proficiency with Microsoft Office

Knowledge of estimating principles

Strong problem-solving skills

Leadership capabilities

Effective communication skills

Ability to work independently

Education

Associate or College Degree

Bachelor’s degree preferred

Tools

Xactware

Symbility

Job description

Jasper Alberta Director of Technical Client Oversight and Expectations

Paul Davis Restoration Inc. Jasper, Alberta, Canada. Remote / Mississauga, ON. Permanent, Full-time. Salary: $100,000–$120,000 per year. Benefits include mileage reimbursement, paid time off, vision care, dental care, life insurance, disability insurance, RRSP match.

Overview

Division/Department: PDRI CAN. Job Title: Director of Technical Client Oversight and Expectations. Reports to: VP Strategic Client Partnerships. The Director supports the Business Development & Sales team by facilitating and training on in-field components of Performance Management, Catastrophe Response, and Estimating Skill. The role trains network personnel on program guidelines and expectations, assists with carrier partner vendor management, and supports onsite reinspections, customer concerns, estimate accuracy, operational processes, and pricing.

Responsibilities

• Assist Business Development team with network trainings focused on program guidelines and expectations; support carrier partners' vendor management team.
• Efficiently address customer concerns and escalations related to quality and daily operations.
• Collaborate with corporate teams to identify problems and implement improvements based on performance trend analysis.
• Lead projects to improve scorecard performance on technical and process workflows (cycle time, estimate accuracy, pricing, etc.).
• Coordinate emergency, contents, and repair projects; write and review mitigation, contents, and reconstruction estimates.
• Assist during catastrophe events, including deployment to locations.
• Train and facilitate continuous improvement in office locations on scoping, estimating, budgeting, customer service, and internal job management software.
• Assist in onboarding and training new team members to provide technical training.
• Client relations and account management; attend/lead client meetings virtually or in person and conduct client reviews.
• Represent the brand at various industry and client events.
• Perform all other duties as assigned.

Knowledge, Skills and Abilities

• Proficiency with Microsoft Office (Outlook, Word, Excel, OneDrive, SharePoint).
• Knowledge of estimating principles for the insurance industry; familiarity with estimating platforms (Xactware, Symbility, etc.).
• Strong problem-solving, conflict resolution, and priority management skills.
• Leadership and people-management capabilities in a fast-paced environment.
• Ability to write and review estimates for mitigation, reconstruction, contents, and structure; WTR, ASD, Mold certifications required/maintained as applicable.
• Effective communication via email and phone; ability to conduct client meetings and reviews.
• Ability to work independently and maintain confidentiality; able to pass a satisfactory background check.

Education and Experience

• Required: Associate or College Degree; 5+ years’ experience with estimation principles in the insurance industry; some supervisory/management experience.
• Preferred: Bachelor’s degree or 5 years of work experience in claims or related field; restoration industry experience.

Physical Requirements

The role requires sitting, occasional climbing or balancing, stooping or kneeling, and vision capabilities (close, distance, color, peripheral, depth perception). Must be able to stay in a stationary position for periods, operate office equipment, and occasionally lift up to 25 lbs. May require occasional travel to sites and locations.

Work Environment

Indoor work with air conditioning/heating; potential exposure to outdoor conditions at job sites; possible use of personal protective equipment during reinspections and catastrophe locations. Ability to work with minimal supervision and maintain productivity.

Travel

Up to 30% travel. Travel to franchise locations, trainings, customers’ homes, catastrophe locations, and team meetings may be required.

Benefits

• Dental care
• Disability insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• RRSP match
• Vision care

Disclaimers

Paul Davis Restoration is an equal opportunity employer. This job description is not intended to be all-inclusive; duties and responsibilities may be added or changed at any time with or without notice. The company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.