Janitorial Services Manager

BRIGHTER STAFFING AGENCY; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A staffing agency in Vancouver is seeking a skilled operations manager to oversee daily operations in service-based establishments. The ideal candidate will plan, evaluate, and control various operations, ensuring high-quality service and customer satisfaction. Responsibilities include managing budgets, addressing client inquiries, and supervising staff. Strong leadership and communication skills are essential for this role to maintain efficient workflows and enhance business growth.

Qualifications

• Experience in operations management within service-based establishments.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Plan, organize, and evaluate daily operations.
• Develop and monitor policies for high-quality service.
• Manage budgets and financial plans effectively.
• Address customer inquiries and complaints promptly.
• Oversee contracts for marketing initiatives.
• Recruit and train staff to perform optimally.

Job description

• Plan, organize, direct, control, and evaluate the daily operations of service‑based establishments, including dry cleaning, hairdressing, residential cleaning services, or non‑vocational training schools offering instruction in driving, languages, music, dance, art, cooking, or fashion.
• Develop, implement, and monitor policies, procedures, and service standards to ensure smooth workflow and high‑quality customer experience.
• Prepare, manage, and control budgets, financial plans, and inventory requirements to maintain cost‑effectiveness and operational efficiency.
• Address customer inquiries and complaints promptly, ensuring timely resolution of issues and maintaining strong client relationships.
• Oversee contracts and partnerships related to advertising, promotions, and marketing initiatives to enhance business visibility and growth.
• Recruit, train, schedule, and supervise staff, ensuring optimal performance, professional development, and adherence to company policies.