ITAM Workflow Expert | HAM & SAM Solutions Architect

ServiceNow; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading cloud services firm based in Toronto is looking for a Sr. Technical Consultant in ITAM. The successful candidate will configure IT asset management solutions and provide customer support to drive business outcomes. The role requires a ServiceNow Certified System Administrator and over 8 years of experience with complex technologies. You'll lead design workshops, guide customers, and suggest solutions while managing multiple projects. Travel up to 50% may be required.

Benefits

Flexible work environment

Continuous training and development

Inclusive work culture

Qualifications

• 8+ years of configuration/development experience for complex technologies.
• Strong understanding of leading ITAM practices and related systems.

Responsibilities

• Be the technical expert in configuring ITAM capabilities.
• Lead customer design workshops focused on ServiceNow Platform.
• Guide customers in completing required documentation.

Skills

IT Asset Management best practices

Influencing and consulting

Customer-centric attitude

Interpersonal skills

Web technologies (XML, HTML, JavaScript, etc.)

Education

ServiceNow Certified System Administrator (CSA)

Relevant Solution-Specific Certified Implementation Specialist in HAM and SAM

Tools

SaaS technologies

Middleware

LDAP

SSO

Job description

A leading cloud services firm based in Toronto is looking for a Sr. Technical Consultant in ITAM. The successful candidate will configure IT asset management solutions and provide customer support to drive business outcomes. The role requires a ServiceNow Certified System Administrator and over 8 years of experience with complex technologies. You'll lead design workshops, guide customers, and suggest solutions while managing multiple projects. Travel up to 50% may be required.