IT Support Technician — Advanced Endpoint & Collaboration

Southern Alberta Institute of Technology; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

An educational institution in Calgary is seeking an IT Support Technician to provide second-level technical support for staff and students. You'll be responsible for troubleshooting complex incidents, managing endpoint devices, and mentoring junior technicians. The ideal candidate has a diploma in Information Systems and 3–5 years of experience. This role offers a competitive hourly rate and comprehensive benefits, aiming to enhance service quality and operational reliability.

Benefits

Generous time off and benefits

Professional development opportunities

Access to virtual therapy

Reduced group RRSP or TFSA rates

Dining options on campus

Free fitness facility access

Qualifications

• Minimum 3–5 years of experience in IT support or technical operations.
• Exceptional communication and interpersonal skills.
• Strong understanding of Windows and macOS environments.

Responsibilities

• Provide second-level technical support for staff, faculty, and students.
• Perform in-depth troubleshooting across hardware, software, and network environments.
• Create documentation and training materials for end users and staff.

Skills

Technical aptitude

Communication skills

Troubleshooting skills

Analytical thinking

Time management

Collaboration skills

Education

Diploma in Information Systems

Bachelor's degree in Computer Science

Tools

ServiceNow

Jira

Remedy

Job description

An educational institution in Calgary is seeking an IT Support Technician to provide second-level technical support for staff and students. You'll be responsible for troubleshooting complex incidents, managing endpoint devices, and mentoring junior technicians. The ideal candidate has a diploma in Information Systems and 3–5 years of experience. This role offers a competitive hourly rate and comprehensive benefits, aiming to enhance service quality and operational reliability.