IT Support Technician

Government of Yukon; Whitehorse; On-site; CAD 60,000 - 75,000; Full time

Job summary

A public service organization in Yukon is seeking an IT Support Technician to provide first-level support, manage service incidents, and maintain network reliability. The ideal candidate should have excellent customer service skills and helpdesk experience, particularly within a Microsoft environment. A post-secondary degree in Computer Science is advantageous. This role requires effective troubleshooting, problem-solving skills, and the ability to communicate well with users. Join a dynamic team committed to supporting Yukon communities.

Qualifications

• Experience providing excellent customer service.
• Experience providing helpdesk/servicedesk support in IT.
• Experience installing and maintaining computer software and hardware.

Responsibilities

• Provide first-level support and incident management for service requests.
• Manage account and systems administration activities.
• Ensure reliability and security of the Yukon Government network.

Skills

Customer service

Helpdesk/support experience

Microsoft environment software/hardware support

Communication skills

Project management

Education

Post-Secondary Degree or Diploma in Computer Science or related program

Job description

Job Summary And Requirements

This posting is to fill 1 full time permanent position. An eligibility list may be established to fill a term position.

Who We Are

As the Yukon government’s most diverse department, Community Services has a place for you. Under the Community Services umbrella, there are 18 unique branches where you can apply your skillset. All branches strive to empower communities to be vibrant, healthy, and sustainable. Community Services develops our team and invests in people so together we can equip Yukon communities with the tools and knowledge to foster a higher quality of life for all Yukoners.

As one of Canada’s Top 100 Employers a career with Yukon Government’s public service offers you an opportunity to expand your skillset and build relationships with stakeholders and colleagues. Learn more about what Yukon Government can offer you.

About The Branch

Finance, Systems and Administration is a corporate branch within the department that provides senior management with direction, guidance and support services in the management and operation of financial and information systems and related administrative processes to ensure that resources are utilized effectively and efficiently in a coordinated manner.

About The Job

The IT Support Technician is responsible for first level support and acts as the incident manager for all service requests including escalating to second and third level support staff as required. A key component of this role is managing day‑to‑day account and systems administration activities, ensuring the reliability and security of the Yukon Government network and data, actively communicating with users on their issues, and confirming incidents are resolved in a timely manner.

For more information about this position, please contact: Nick Muzzio, Manager, Information Management and Technology at [e-mail]

For more information on the application process please contact Lauren Teiman, a/HR, Manager at [e-mail]

What You Need To Consider Before Submitting Your Application

• Prior to submitting your resume an E‑recruitment profile must be created as applications are only accepted through the system. Please do not email your resume to the contacts on the ad.
• Resumes are ONLY assessed based off candidates’ ability to communicate how they have demonstrated the essential qualifications from their professional, volunteer, or educational experience within their resume clearly indicating the specific position the responsibilities or duties were performed.
• Candidates must clearly state the length of time they performed the essential qualifications in their role(s) (ex. month/year to month/year).
• Take advantage of learning more about how to prepare your resume for a government recruitment. Please note cover letters are not required unless clearly indicated on the job ad.

Essential Qualifications

Please submit your resume clearly demonstrating how you meet the following qualifications. Please note selection for further consideration will be based solely on the information you provide in your resume.

• Experience providing excellent customer service.
• Experience providing helpdesk/servicedesk support in IT.
• Experience installing and maintaining computer software, hardware, in a Microsoft environment.
• Post‑Secondary Degree or Diploma in Computer Science, Information Systems or related program is an asset.

Desired Knowledge, Skills and Suitability

• Well‑developed communication and interpersonal skills.
• Strong client service focus.
• Strong project management skills.
• Ability to work independently with minimal supervision and as part of a team.
• Ability to analyze and troubleshoot network and system problems, and develop effective solutions.
• Ability to operate under deadlines and manage competing requests from multiple program areas.
• Knowledge of IT security architecture solutions.
• Strong problem‑solving, troubleshooting abilities and analytical skills.

Additional Information

Condition(s) of Employment: Valid Yukon Class 5 driver’s license.

Job Requirements: Ability to travel to locations across Whitehorse and in several communities.

Eligibility List

12 months