IT Support Specialist – Level 1 (3+ Years Experience)

Budds' Group of Companies; Oakville; On-site; CAD 55,000 - 65,000; Full time

Job summary

An automotive dealership group in Oakville is seeking an IT Support Specialist to provide advanced technical support and user management. Candidates must have a minimum of 3 years of experience, proficiency in Windows environments, and strong communication skills. This role includes responsibilities such as diagnosing IT issues, managing user access, and assisting in hardware lifecycle management. A competitive salary between $55,000 - $65,000 is offered along with health benefits and allowances for travel and mobile communication.

Benefits

Competitive salary

Health benefits

Mileage allowance

Mobile phone bill allowance

Qualifications

• Minimum 3 years of professional experience in an IT Support or Help Desk role.
• Deep knowledge of Windows environments and PC hardware troubleshooting.
• Solid understanding of Active Directory and basic networking concepts.
• Ability to lift up to 50 lbs and use stairs regularly.

Responsibilities

• Serve as a primary responder for IT tickets and diagnose issues.
• Manage user accounts in a Hybrid Active Directory environment.
• Assist with hardware lifecycle management and configuration.
• Create and update technical knowledge base articles.
• Provide hands-on support for issues that cannot be resolved remotely.

Skills

Windows 10/11 environments

PC hardware troubleshooting

Server-based and Cloud-based email systems

Active Directory (AD)

TCP/IP, DNS, DHCP

Critical thinking

Verbal communication

Written communication

Tools

Personal smartphone

Job description

Job Description

About Us

The Budds' Group of Companies is a leading automotive dealership group with a presence in Oakville, Hamilton, and Kitchener. Representing multiple brands, we are committed to providing outstanding customer service and a comprehensive selection of vehicles.

Overview

We are currently seeking an experienced IT Support Specialist to join our team. Unlike a standard entry-level role, we are looking for a technician with a proven track record (minimum 3 years) who can hit the ground running.

Reporting to the IT Manager, you will be the first point of contact for technical issues, but we expect you to possess the technical maturity to resolve typical incidents independently. You will handle everything from complex desktop diagnostics to user administration.

This role offers the opportunity to touch on Level 2 infrastructure tasks as you demonstrate reliability and technical proficiency.

Location: Oakville, ON (On-site)

Work Environment & Schedule

• Type: Permanent, Full-time, On-site.
• Hours: Monday – Friday, 8:00 am – 4:30 pm.
• Flexibility: Occasional after-hours or weekend work may be required (lieu time provided).
• Travel: Routine driving between Budds' Group locations is required (mileage allowance provided).

Reports To: IT Manager

Responsibilities

• Advanced Level 1 Support: Serve as a primary responder for IT tickets, utilizing 3+ years of experience to diagnose and resolve software, hardware, and network connectivity issues with minimal escalation.
• User & Access Management: Manage user accounts in a Hybrid Active Directory environment. You will ensure seamless access across both legacy and cloud platforms.
• Infrastructure Projects: Assist the team with upcoming modernization initiatives.
• Hardware Lifecycle Management: Handle the end-to-end configuration and deployment of Windows-based computers (data migration, and secure decommissioning).
• Asset & Inventory Control: Assist in maintaining strict inventory of IT hardware, manage shipping/receiving, and ensure storage areas are audit ready.
• Documentation: Create and update technical knowledge base articles and user-facing "How-To" guides.
• Field Support: Drive to various local sites to provide hands‑on support for issues that cannot be resolved remotely (e.g., physical cabling, computer deployments).

Qualifications

• Experience: Minimum 3 years of professional experience in an IT Support or Help Desk role (Required).
• Technical Proficiency:
  • Deep knowledge of Windows 10/11 environments and PC hardware troubleshooting.
  • Experience administering Server-based and Cloud-based email systems (creating mailboxes, managing distribution lists).
  • Solid understanding of Active Directory (AD) and basic networking concepts (TCP/IP, DNS, DHCP, patching ports).
• Troubleshooting: Demonstrated ability to apply critical thinking to solve problems rather than just following a script.
• Communication: Exceptional verbal and written communication skills. You must be able to explain complex technical issues to non‑technical staff clearly.
• Mobility: Valid Ontario G2 or G driver's license and reliable transportation are mandatory.
• Physical Requirements: Ability to lift up-to 50 lbs (servers, printers, UPS units) and use stairs routinely.
• Tools: Personal smartphone required for 2FA and communication (monthly allowance provided).

What We Offer

• Competitive Salary: $55,000 – $65,000 depending on experience.
• Project Exposure: Opportunity to assist in IT projects and cloud migrations.
• Progression: A pathway to progress into Level 2 infrastructure tasks based on performance.
• Benefits: Comprehensive health benefits.
• Allowances: Mileage allowance for all work-related travel (excluding commute) and a monthly mobile phone bill allowance.
• Culture: An IT team environment which encourages collaboration and ongoing learning.