IT Support Specialist: End-User & Cloud Platforms

Insight Global; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading IT support company in Vancouver seeks an IT Support Technician to deliver technical support for end-user devices, infrastructure, and Microsoft 365 solutions. The ideal candidate will have 3+ years in technical support, experience with Microsoft Azure, and excellent communication skills. Responsibilities include troubleshooting systems and coordinating with vendors to enhance IT processes. Join a company committed to diversity and inclusion, offering a collaborative work environment.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• 3+ years of experience in technical support.
• Experience coordinating with technology vendors for troubleshooting and support.

Responsibilities

• Provide technical support for end-user devices and Microsoft 365 solutions.
• Troubleshoot, diagnose, and maintain systems.
• Act as primary contact for vendors and assist in improving IT processes.

Skills

Technical support

Troubleshooting

Microsoft 365 solutions

Excellent communication skills

Analytical and problem-solving

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft Azure

Microsoft 365 / Office 365

Job description

A leading IT support company in Vancouver seeks an IT Support Technician to deliver technical support for end-user devices, infrastructure, and Microsoft 365 solutions. The ideal candidate will have 3+ years in technical support, experience with Microsoft Azure, and excellent communication skills. Responsibilities include troubleshooting systems and coordinating with vendors to enhance IT processes. Join a company committed to diversity and inclusion, offering a collaborative work environment.