IT Operations Analyst

Global Technical Talent, an Inc. 5000 Company; Barrie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading staffing firm is seeking an IT Operations Analyst for a top-tier banking institution in Barrie, ON. The role involves providing front-line support for the network infrastructure, managing incidents, and collaborating with cross-functional teams. Required experience includes a minimum of 3 years in network operations and proficiency with Cisco routing/switching. The position is contract-based, onsite, with a pay rate of C$30-C$40/hr.

Qualifications

• 3+ years in a Network Operations or production support role with a CCNP, or 5+ years with a CCNA.
• Proficient with Cisco routing/switching and troubleshooting Tier 1 incidents.
• Experience supporting high-availability environments.

Responsibilities

• Provide front-line support for the network infrastructure.
• React to anomalies identified through monitoring tools.
• Execute network diagnostics and triage incidents.

Skills

Cisco Routing & Switching

Network Troubleshooting

Incident Response

Education

CCNP or CCNA

Tools

SevOne

ThousandEyes

Infoblox

Job description

Overview

Primary Job Title: IT Operations Analyst

Alternate/Related Job Titles:

• Network Operations Analyst
• NOC Analyst
• Tier 1 Network Support Specialist
• Infrastructure Operations Analyst
• IT Support Engineer (Network Focus)

Location: Barrie, ON

Onsite Flexibility: 100% Onsite

Contract Details:

• Position Type: Contract
• Contract Duration: 12 months
• Start: August 15, 2025 (based on requisition distribution)
• End: August 14, 2026
• Pay Rate: C$30-C$40/hr
• Shift/Hours: Rotating 12-hour shifts, 7 am-7 pm ET and 7 pm-7 am ET; 150 hours/month; fixed shift schedule
• OT: Not applicable

Job Summary

Join a 24/7 Network Operations team supporting a top-tier banking institution's infrastructure across LAN, WAN, Wireless, Firewalls, and Load Balancers. This Tier 1/Tier 1.5 role is ideal for a proactive, detail-oriented IT professional ready to tackle real-time issues in a high-availability production environment.

Key Responsibilities

• Provide front-line support for the Bank’s mission-critical network infrastructure under the guidance of NOC Shift Leaders.
• React to anomalies identified through monitoring tools and ensure appropriate escalation and documentation.
• Participate in incident management, change management, and problem resolution activities.
• Execute network diagnostics and triage incidents involving LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer, and Optical technologies.
• Partner with cross-functional support groups (e.g., EES, OCG) and third-party vendors to manage chronic and high-impact issues.
• Create and peer-review MoPs, knowledgebase documents, and handover logs to support team learning.
• Identify automation opportunities and process gaps; escalate improvement suggestions to leadership.
• Ensure accurate ticketing and incident resolution in accordance with established KPIs.

Required Experience

• 3+ years in a Network Operations or production support role with a CCNP, or
• 5+ years with a CCNA and deep hands-on troubleshooting experience.
• Proficient with Cisco routing/switching and troubleshooting Tier 1 incidents.
• Demonstrated experience supporting high-availability environments and prioritizing work queues.

Nice-to-Have Experience

• Cisco Viptela/Aruba SDWAN
• Cisco ACI
• Palo Alto Firewalls
• F5 Load Balancers
• VMware NSX

Required Skills

• Cisco Routing & Switching
• Network Troubleshooting
• Incident Response

Preferred Skills

• Cisco SDWAN (Viptela/Aruba)
• Cisco ACI
• Network Monitoring Tools (SevOne, ThousandEyes, Infoblox)
• Ticketing Systems & MoP Writing

Additional Skills

• Collaboration with cross-functional teams and vendors
• Process improvement/automation awareness
• Shift handover documentation
• Strong written and verbal communication skills

About the Client

Top 10 banks in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today\'s evolving market.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number: 25-24856
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