IT Incident Manager 24/7 Operations Lead

Kount; Toronto; On-site; CAD 90,000 - 110,000; Full time

Job summary

A technology services company in Toronto is seeking a Technical Service Manager to oversee incident management for customer-impacting issues. The ideal candidate has over 5 years of experience in incident management within a 24/7 environment, excellent communication skills, and familiarity with tools like ServiceNow and App Dynamics. This role focuses on ensuring effective incident communication and minimizing impacts to customers.

Qualifications

• 5+ years of Incident Management experience with technical triage.
• Experience in a 24/7 production environment supporting real-time applications.
• Excellent written and verbal communication skills.

Responsibilities

• Manage all customer-impacting incidents, ensuring proper communication.
• Provide leadership in resolving major incidents.
• Identify and document preventive measures for recurring issues.

Skills

Incident Management

Communication Skills

Leadership

Troubleshooting

Ability to Multitask

Education

Bachelor's Degree or Technical Certification

Tools

ServiceNow

App Dynamics

Slack

Job description

A technology services company in Toronto is seeking a Technical Service Manager to oversee incident management for customer-impacting issues. The ideal candidate has over 5 years of experience in incident management within a 24/7 environment, excellent communication skills, and familiarity with tools like ServiceNow and App Dynamics. This role focuses on ensuring effective incident communication and minimizing impacts to customers.