IT Administrator

SysGen Solutions Group; Calgary; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

An innovative IT solutions provider in Calgary is seeking a skilled IT Support Professional to join their team. This role involves monitoring and optimizing client systems, providing remote support, and ensuring the smooth operation of network environments. The ideal candidate will have a Diploma in Computer Science, 3-5 years of SMB network support experience, and strong troubleshooting skills. SysGen offers a competitive salary, a hybrid work schedule, and numerous opportunities for career growth.

Benefits

Competitive salary

Unique Double Dip vacation program

Paid training and development

Qualifications

• 3-5+ years of experience supporting SMB networks and systems.
• Highly proficient at identifying user and system issues.
• Valid driver's license and vehicle required.

Responsibilities

• Monitor, maintain, and optimize client systems.
• Provide remote support for remote users.
• Deploy/repair services on desktops and laptops.

Skills

Customer service skills

Troubleshooting

Prioritization and task management

Remote access tools

CompTIA training

Education

Diploma or Degree in Computer Science or Information Technology

Tools

Microsoft Office Applications

Windows Server

Meraki

Cisco

Job description

Life at SysGen - Perks & Benefits (What’s in it for you?)

• Earn More: Competitive salary plus performance-based compensation.
• Vacation Your Way: Take advantage of our unique Double Dip vacation program.

• Live Well: Work-life balance with a hybrid work schedule, comprehensive benefits, and a culture of health & wellness.
• Culture that Clicks: From team-building activities (that are actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.
• Get Rewarded: EVERYONE is eligible to win President’s Club and join an all expenses paid trip the trip (last time it was to Mexico!)
• Grow Your Career: Paid training and development to help you level up.
• Make Your Mark: We’re a flat organization where your ideas matter. No red tape, no endless approvals; just the freedom to create impact and make meaningful changes right away.

• Join a Winning Team: SysGen is diverse, innovative, and recognized with multiple awards, such as:

• • Top Managed Services Provider by Channel Futures (Last 4 consecutive years)
    
  • Cloud Tango’s Top Managed Service Providers Canada (Last 2 consecutive years)
    
  • Canada’s Top 100 & MSP500 Small & Medium Employers (7 Years in a row)
    
  • Alberta’s Top 75 Employers (3 Years)
    
  • Canada’s Top Growing Companies by The Globe and Mail (3 Years)
    

Role & Responsibilities

• Monitor, maintain, and optimize client systems, applications, and network environment
• Efficiently respond to client needs and troubleshoot or elevate issues as required
• Provide remote support for remote users
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services
• Provide level:1, 2 & 3 networking support (TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, Wireless)
• Provide Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps)
• Provide Level - 1, 2, & 3 server / database administration
• Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
• Install and configure Windows Desktop
• Check events and logs and elevate issues as required
• Complete weekly and monthly Service Level Agreement tasks
• Create and manage user network accounts
• Monitor backup / storage (SAN, NAS)

Requirements

• Diploma or Degree in Computer Science or Information Technology
• 3-5+ years experience supporting SMB networks and systems
• Fundamental knowledge or exposure to the following technologies:
  • Operating Systems: Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper‑V and clustering
  • Networking: Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, Wireless AP
• Excellent customer service skills
• Highly proficient at identifying user and system issues and resolving or escalating
• Proficient in configuring and deploying Microsoft Office Applications including Office 365
• Ability to effectively prioritize and manage multiple tasks
• Strong troubleshooting skills
• CompTIA training
• Microsoft Level 1: Fundamentals (MTA) Certification
• Highly proficient in remote access and conferencing tools
• Valid drivers license and vehicle

SysGen employees are guided by our 8 Guiding Principles:

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.