Intermediate Service Desk Analyst (Fixed Term)

N-able Technologies Ltd.; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading technology company in Ottawa seeks an I.T. Support Specialist to provide day-to-day support for employees and manage user identity via cloud technologies. Ideal candidates will possess excellent communication skills, an ability to quickly adapt to evolving technologies, and 1-3 years of experience in supporting endpoint operating systems. The role offers various perks including discounted gym access, community fundraising opportunities, and a custom learning experience. Join a dynamic team dedicated to solving complex problems with a focus on growth.

Benefits

Discounted gym access

FuN-raising opportunities

Custom learning experience

Qualifications

• 1-3 years supporting endpoint OS.
• 1-3 years supporting productivity suites.
• 1-3 years IT Asset Lifecycle Management.
• 1-3 years ITIL based Service Management.

Responsibilities

• Provide day-to-day I.T. support for employees.
• Serve as the primary contact for senior leadership.
• Manage user identity and endpoints through cloud technologies.
• Assist with incident and service request management.

Skills

Excellent interpersonal, verbal and written communication skills

Ability to quickly assess challenges

Effective organization and time management skills

Ability to quickly adapt to changes in technology

Tools

Windows

MacOS

Office 365

Atlassian Jira

Confluence

Jira Service Management

ServiceNow

Remedy

Job description

Why N‑able

At N‑able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end‑to‑end platform blends AI‑powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N‑ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

What You’ll Do

• Provide day‑to‑day I.T. support for N‑able employees.
• Serve as the primary contact for N‑able senior leadership team.
• User identity and endpoint management via cloud native technologies.
• Assist with incident and service request management in an ITIL based environment.
• Other duties as assigned by management.

What You’ll Bring

• Excellent interpersonal, verbal and written communication skills
• Ability to quickly assess challenges, and clearly set expectations on next steps.
• Effective organization and time management skills.
• Ability to quickly adapt to changes in technology and/or business processes.
• 1‑3 years supporting endpoint OS. (Windows, MacOS)
• 1‑3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence)
• 1‑3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware)
• 1‑3 years ITIL based Service Management (Jira Service Management, ServiceNow, Remedy)

Purple Perks

• Discounted gym access at several local facilities
• FuN‑raising opportunities as part of our giving program
• N‑ab‑ite Learning – custom learning experience as part of our investment in you

About N‑able

At N‑able, our mission is to protect businesses against evolving cyberthreats with an end‑to‑end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI‑powered capabilities, market‑leading third‑party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner‑first approach combines our products with experts, training, and peer‑led events that empower our customers to be secure, resilient, and successful.