Interim Lead

SEPHORA; Delta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading beauty retailer in Metro Vancouver is seeking a Team Lead to oversee store operations and ensure exceptional client service. The ideal candidate should have 1-3 years of experience in a similar role and excel in time management and problem-solving. This role offers competitive pay, ranging from CAD$22.40 to CAD$28.55, along with various perks and a focus on personal development.

Benefits

Employee discounts

Exclusive brand events

Career development training

Qualifications

• 1 to 3 years' experience in a similar role at a similar volume store.
• Ability to manage time effectively.
• Flexible availability to work during peak retail hours.

Responsibilities

• Ensure team members execute Sephora’s selling model.
• Drive sales and services at the Beauty, Skin and Fragrance Studio.
• Manage the inventory of the store and ensure all processes are completed.

Skills

Client service skills

Time management

Problem-solving skills

Job description

Overview

Job ID: 270684 • Store Name/Number: BC-Tsawwassen Mills (1630) • Address: 5000 Canoe Pass Way, Tsawwassen, BC V4M 0B3, Canada (CA) • Full Time/Part Time: Full Time • Position Type: Regular

Responsibilities

• As a Team Lead, you will be assigned a World such as Client Experience, Beauty Services, or Operations or a combination of these Worlds. You are responsible for ensuring team members perform services within Sephora standards, ensuring team members execute Sephora's selling model and provide outstanding client service to meet store achieves and exceed company objectives. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora. In addition, you will:
• Sales Experience: Ensure all on-stage cast properly execute Sephora's selling model, "Get, Give, Teach." Drive sales and services at the Beauty, Skin and Fragrance Studio.
• Training & Development: Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
• Maintain a Coaching Culture: Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
• Makeup & Skincare Passion: Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
• Passionate about Clients: Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
• Employee Engagement: Demonstrate Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.
• Operational Excellence: Lead the operations of the store. Ensure execution of all operations-focused processes for the store and that all are completed per company standard.
• Inventory Management: Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Visual Merchandising: Manage the merchandising concepts and on-stage visuals within company standards. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.

Qualifications

• You have 1 to 3 years' experience in a similar role at a similar volume store or equivalent internal experience.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem-solving skills.
• You have proven ability to manage time to execute multiple tasks and changing priorities.
• You have flexible availability to work during "peak" retail hours such as nights, weekends, and holidays.

Benefits

• The people: You will be surrounded by the best talent in the industry - people you can be proud to work with.
• The perks: Think you\'ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis and exclusive brand events.
• The education: We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

The compensation ranges between CAD$22.40- CAD$28.55. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.