Insurance Opportunity for Bilingual (French / English) New Graduates!

Continental Casualty Company-Canada; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading insurance company in Toronto is seeking a dedicated candidate for a full-time role in underwriting support. The successful applicant will be responsible for processing endorsements, liaising with underwriters, and ensuring accuracy in accordance with guidelines. Bilingual communication skills in English and French, alongside a university degree and a dedication to customer service, are essential for this position.

Qualifications

• University degree or college diploma and aspiration to attain or has been granted the Chartered Insurance Professional designation.
• Excellent communication skills both written and verbal in English and French.
• Proven track record in customer service with excellent interpersonal skills.

Responsibilities

• Provide centralized high volume underwriting support for Automobile Underwriting Departments.
• Use CNA’s Internal Underwriting application to triage and process endorsements.
• Communicate with Underwriters/Brokers for information verification.

Skills

Excellent communication skills

Customer service focus

Analytical skills

Detail-oriented

Time management skills

Education

University degree or college diploma

Chartered Insurance Professional designation

Tools

Microsoft Office Suite

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA we strive to create a culture in which people know they matter and are part of something important ensuring the abilities of all employees are used to their fullest potential.

Overview

Reporting to the Operations Manager the overall purpose and objective of this position is to provide centralized high volume underwriting support for Automobile Underwriting Departments across Canada. The successful candidate will be responsible for the following:

Responsibilities

• Use CNA’s Internal Underwriting application to triage and process mid-term change endorsements for automobile policies ensuring completeness and accuracy in accordance with established guidelines.
• Use CNA’s internal systems to rate automobile policies.
• Communicate successfully with Underwriters / Brokers for verification and qualification of information as needed and to request information required to be part of the underwriting file.
• Determine Premiums for mid-term change endorsements accurately.
• Use premium system to book endorsements and be able to handle endorsement premium discrepancies.
• Triage Rush Requests within the same business day.
• Manage endorsement requests through the public mailbox to completion between Field offices and Operations.
• Upload emails and endorsement correspondence to the internal document management system.
• Familiarize and apply best business practices towards centralized service & maintain quality standards.
• Compare past term with new broker updates before making changes in CNA’s Underwriting application.
• Document underwriter rationale with each update.
• Advise UW of any missing information or further details required.
• Any red flags noticed (sanction / restricted countries sales, new / open claims, prior notes / emails advising subjectivities risk control, etc.).

In all responsibilities and interactions all employees are expected to adopt and align with CNA’s Winning Behaviours to be externally focused, accountable, collaborative, innovative, inclusive and continuously learning.

Qualifications

• University degree or college diploma and aspir to attain or has been granted the Chartered Insurance Professional designation
• Excellent communication skills both written and verbal in English and French.
• A proven track record in customer service coupled with excellent interpersonal skills. Strong analytical, organizational and time management skills. Must be detail oriented.
• Customer service focused. Excellent written and verbal communication skills.
• Ability to conceptualize details and develop action plans for problem solving and decision-making.
• Ability to work both independently and within a team environment with limited supervision
• Knowledge of Microsoft Office Suite and other business-related software.

At CNA we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire please inform Human Resources. If a selected applicant requests accommodation during the recruitment process CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

Key Skills

• Business Management
• Computer Operating
• Application Programming
• Bank
• Big Data

• Employment Type: Full-Time
• Experience: years
• Vacancy: 1