Insurance Advisor (82379)

Western Financial Group; Remote; CAD 50,000 - 70,000; Full time

Job summary

A major insurance provider in British Columbia is hiring a Contact Center Insurance Advisor for a remote position. This role involves managing customer inquiries, optimizing sales opportunities, and building rapport with clients. Candidates should have a Level 2 General Insurance License and experience in sales or customer service. The position offers a full-time schedule of 37.5 hours per week with a salary range of $50,000 to $70,000.

Qualifications

• 2-3 years in a sales or customer service role with passion for exemplary customer service.
• Professional experience building rapport with customers over the phone and through email.

Responsibilities

• Manage incoming call queues and maintain low wait times.
• Answer customer inquiries, striving for one touch resolution for customers.
• Optimize sales opportunities in each call while prioritizing customers’ needs.
• Quickly access information from online databases to complete customer transactions.
• Make outbound calls for customer policy renewals and account reviews.
• Adapt sales strategy based on the nature of calls and customers' priorities.

Skills

Customer service

Sales skills

Communication

Education

Level 2 General Insurance License

Job description

Truthfulness | Fairness | Value | Loyalty

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.

CONTACT CENTER - INSURANCE ADVISOR

Are you looking for a flexible, work from home opportunity? Our Contact Centre is hiring remote Contact Centre Insurance Representatives!

Our Insurance Advisors are responsible for proactively meeting customers’ needs in a high volume contact centre. In this ever-changing environment, we are looking for team members who are passionate about customer service, that like to have fun and celebrate their successes together.

Here is what a typical day looks like

• Manage incoming call queues and maintain low wait times
• Answer customer inquiries, striving for one touch resolution for the customers
• Optimize sales opportunities in each call, while prioritizing customers’ needs
• Quickly access information from online databases to complete customers transactions
• Make outbound calls for customer policy renewals and account reviews
• Adapt your sales strategy based on the nature of your call, and customers priorities

The value you bring

• Level 2 General Insurance License required
• 2-3 years in a sales or customer service role, demonstrated passion for exemplary customer service
• Professional experience building rapport with customers over the phone and through email

Location: Remote in British Columbia, Canada

Hours: Full Time – 37.5 hours/week

• Mon-Friday 7am-7pm PST
• Saturdays 9am-5pm PST

Salary Range: $50,000 - $70,000

Requisition: 82379

What if I don’t meet every requirement?

If you’re excited about the role but your experience doesn’t check every box – we still encourage you to apply. You may be the right person for this role – or we might have another that suits you even better!

At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in. If you have questions or require accommodation, please reach out to us.