Insurance Administrator

Chartwell; Mississauga; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading health services organization in Mississauga is seeking an Insurance Administrator to manage insurance claims effectively. This role requires excellent communication skills in both French and English, advanced knowledge of MS Office, and solid organizational skills. You will liaise with various stakeholders to ensure timely processing and compliance with protocols in a full-time role. The organization fosters a supportive environment with opportunities for advancement and flexible teleworking options.

Benefits

Flexible teleworking options

Access to continuing education

Opportunities for advancement

Social activities organized throughout the year

Qualifications

• 2 to 5 years of experience in administrative management, ideally in insurance.
• Ability to manage multiple files simultaneously.
• Good negotiation skills with various stakeholders.

Responsibilities

• Manage claims files including property, third-party, and resident claims.
• Liaise with external parties and keep electronic files updated.
• Support annual insurance renewals and coordinate with various departments.

Skills

Excellent command of MS Office

Bilingual in French and English

Strong organizational skills

Solid priority management skills

Proactive approach

Exceptional customer service

Excellent communication skills

Education

AEC or DEC in administration

AEC in insurance and damage

Tools

Excel

Word

PowerPoint

Outlook

SharePoint

Job description

Under the supervision of the Head of Risk and Insurance, the Insurance Administrator will provide daily support to the Facilities and Real Estate team. He or she will be responsible for the complete management of claims files, including property losses, third‑party claims, and resident claims, while ensuring compliance with internal protocols, coordination with stakeholders, and the accuracy of administrative follow‑ups.

Here is an overview of the main responsibilities

• Open and close claims.
• Verify receipt of reports, costs, and purchase orders related to claims.
• Support managers, insurers, and suppliers in processing files according to protocols.
• Gather necessary information and communicate with third‑party experts (claims notices, follow‑up, recovery).
• Submit final receipts after approval by the risk manager.
• Liaise professionally with external parties and keep electronic files up to date.
• Manage calendars, meetings, emails, presentations, and documents.
• Update claim spreadsheets and databases; prepare analyses for management.
• Coordinate with other departments and manage mail and calls.
• Process invoices, coding, purchase orders, and repair orders.
• Support annual insurance renewals and certificate management.
• Perform all other duties related to the position.

Ideal profile

Education

• Hold an AEC or DEC in administration (or any other field relevant to the position)
• Hold an AEC in insurance and damage (major asset)

Experience

• Have 2 to 5 years of experience in administrative management, ideally acquired in the insurance field.

Required skills and qualities

• Excellent command of MS Office, including advanced knowledge of Excel, Word, PowerPoint, Outlook, and SharePoint.
• Bilingualism required (French and English), both oral and written, to ensure effective communication with all internal and external stakeholders.
• Strong organizational skills, with the ability to effectively structure work and tools.
• Solid priority management skills, enabling deadlines to be met in a dynamic environment.
• Highly adaptable and flexible in the face of change and new procedures.
• Ability to manage multiple files simultaneously while maintaining a high level of rigor.
• Good negotiation skills and ease in interacting with various stakeholders.
• Proactive approach, demonstrating initiative and autonomy.
• Exceptional customer service, focused on courtesy, efficiency, and quick problem solving.
• Excellent speed of execution and follow‑up in processing requests.
• Excellent communication skills, both oral and written, with clarity and professionalism.

Conditions offered

• Flexible teleworking options
• Access to continuing education
• Opportunities for advancement within the organization
• Social activities organized throughout the year

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Job Info

• Job Identification 21108
• Posting Date 12/04/2025, 12:48 PM
• Apply Before 01/30/2026, 12:48 PM
• Job Schedule Full time
• Job Shift Day